Senior Clinical & Coding Operations Associate

Interpret behavioral health documentation and coding review results (ICD-10-CM and CPT) and translate them into clear, actionable provider education and feedback

Determine whether a flagged finding is accurate — confirming genuine documentation and coding errors, and identifying findings that were flagged incorrectly so they can be corrected and escalated

Serve as a subject matter expert by answering provider and internal-team questions on behavioral health coding and documentation (ICD-10-CM and CPT) and billing findings

Deliver clear, accurate, and empathetic responses to providers through our support channels (e.g., Zendesk)

Contribute to provider education efforts, including drafting content, identifying documentation gaps, and advising on documentation standards

Partner with our Customer Experience (CX) team to build knowledge base content and resources that help resolve more questions without direct SME support

Provide insights on coding trends, identify risk areas, and recommend improvements to tooling, process, and training

Collaborate with cross-functional partners on initiatives that improve the provider audit-support experience

Stay current with evolving coding guidelines, payer rules, and industry standards through continuing education and independent learning

You’d be a great fit if....

Have a CPC certification (required) and 2-3 years of experience in outpatient or professional-services coding, ideally within a behavioral health setting

Possess a strong grasp of ICD-10-CM, CPT, and HCPCS coding guidelines and the documentation requirements

Communicate clearly and empathetically, especially when educating providers or discussing sensitive feedback

Have the ability to balance supportive coaching and enforcing provider policies regarding payer standards and compliance regulations

Hold a CPMA certification (nice to have)

Can independently reach the correct coding and documentation conclusion on a behavioral health note and defend it — including disagreeing with a review result when the documentation supports you

Are energized by making providers and frontline teams self-sufficient, rather than by reviewing charts

Previously educated providers on medical decision making (MDM) for outpatient Evaluation and Management (E/M) services

Bring a high level of attention to detail and comfort working independently in a fast-paced, digital environment

Are tech-savvy: you can navigate Google Workspace, Zoom, and EMR platforms—or you're excited to learn

Are energized by working cross-functionally and driving quality at scale in a tech-forward setting

The expected base pay range for this position is $76,160 - $112,000 based on a variety of factors including qualifications, experience, and geographic location.

In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.

We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity.

decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.

offered include:

Equity compensation

Medical, Dental, and Vision coverage

16-week parental leave for eligible employees

Carrot Fertility annual reimbursement and membership

13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st

Training and professional development

We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience.

Headway is committed to the full inclusion of all qualified individuals.

As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations.

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