Senior Client Success Manager

Develop and maintain enduring relationships with clients, gaining insight into their business goals and strategic priorities.

Facilitate client Success Plans in collaboration with Account Teams to ensure pragmatic execution and measurable business benefits.

Maintain a structured cadence of face-to-face communication to orchestrate customer feedback and provide service performance updates.

Ensure contract renewals are completed on time with a goal of achieving 100% annual revenue retention.

Proven experience in client relationship management and service delivery.

Strong Contact Centre experience and familiarity with key functionality such as Workforce Management, Call Recording, Agent Call Routing & other Contact Centre applications.

Strong business sense and strategic insight.

Outstanding communication skills and ability to influence collaborators.

Ability to successfully implement and drive optimisation initiatives.

Competitive remuneration, plus $80 monthly credit, 25% off Optus products, and exclusive shopping discounts with our retail partners — making everyday life a little more affordable.

Genuine Flexibility - work three days in the office, two days from wherever works best for you.

Great leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever matters most to you.

Inclusive, carer-neutral paid Parental Leave of up to 16 weeks, because family comes first.

Build meaningful connections through colleague-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network, and Express Yourself (LGBTQIA+).

Your wellbeing matters, so we offer free counselling and support services, available 24/7 in-person, by phone, SMS, or video.

Not every box ticked? Apply anyway. We believe the right approach matters more than a perfect CV. We’ll back you to grow from there.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170. We're here to help.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity