Senior Client Services Administrator

The Senior Administrator role is to handle client inquiries through direct contact and to provide service excellence to Plan Sponsors, Members and Advisors on the GRS Operations client admin function. You will be required to handle day-to-day administration in a timely manner within service level standards.

Handle day-to-day administration of a block of business with various products in a timely manner within service level standards

Analyze and process transactions related to control accounts (suspense) daily to ensure they are current and accurate

Manage and manipulate contribution files, payroll files, and transaction uploads with a high degree of accuracy.

Demonstrate attention to detail when processing high-volume transactions and validating results.

Verify daily output and ensure corrections are completed on member accounts

Ensure all issues and complaints are escalated to the Client Service Specialist/Manager

Identify trends and patterns on inquiries/transactions to help optimize client efficiencies

Share client feedback or other issues with Client Service Specialist to improve processes and the relationship with the client

Participate actively in team huddles/meetings and keep others informed and up-to-date

Strong initiative to ownership of work

Proficiency in Microsoft Excel, including filtering, sorting, formulas, PivotTables, conditional formatting, and data validation.

Accuracy and speed

Superior organization skills and the ability to multi-task

Ability to deal with high work volumes

Strong team player

Outstanding customer service skills

Excellent communication skills (both verbal and written)

Excellent interpersonal skills

Ability to work with Excel spreadsheets while maintaining data integrity and audit requirements.

Comfortable leveraging AI-enabled tools (e.g., Microsoft Copilot) to improve efficiency, support data analysis, and enhance operational processes while ensuring accuracy and compliance standards are maintained.

Commitment to continuous learning and adapting to new systems, tools, and digital capabilities.

As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide

Must have knowledge of GRS products such as RRSPs, DCPPs, DPSPs, etc.

Knowledge of the GRS Global system, Pega, Microsoft Outlook

The opportunity to move along a variety of career paths with amazing networking potential

Flexible Benefits from the day you join to meet the needs of you and your family

We’re committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential

We’re honoured to be recognized as a 2025 Best Workplaces in Ontario by Great Place to Work® Canada

We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com .

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.