Senior Client Service Operations Specialist

The Senior Client Service Operations Specialist supports and administers daily operational processes, systems, and reporting activities for the Client Service organization.

This role coordinates tasks and projects across cross-functional teams, learning programs, and leverages data and systems to deliver accurate reporting and operations support.

As a senior member of the team, this role supports complex processes, systems, and advanced reporting activities for the Client Service organization while providing guidance for other members of the team.

• Lead and coordinate day-to-day operational workflows, processes, and cross-functional activities.
• Document, maintain, and update procedures; communicate changes and support staff training.
• Coordinate with internal and external stakeholders on learning program logistics, including confirmations, attendance tracking, and inquiries.
• Ensure data accuracy, consistency, and adherence to established processes across systems.
• Administer and support systems including CRM systems, LMS platforms, reporting/BI tools, and related tools.
• Maintain system configurations, user access, documentation, and data integrity.
• Support operational system updates, troubleshooting, testing, and enhancements.
• Manage CRM system content, provide user training, and communicate updates.
• Partner with leadership to promote efficient use of technology.
• Build, maintain, and distribute recurring reports and dashboards across key systems.
• Troubleshoot system and reporting issues and coordinate with internal teams or external vendors for resolution.
• Support reporting for coaching, training, productivity, and operational performance.
• Identify trends, efficiencies, and improvement opportunities.
• Ensure reporting accuracy and resolve data discrepancies.
• Recommend and lead process standardization and continuous improvement, including migrating manual work to automated solutions.
• Support survey creation and reporting.
• Provide operational support for quote-to-cash processes, including Salesforce quote creation.