Senior Client Service Manager (Testing & Quality Services)

At NCS Australia, we’re the challenger alternative in technology services and consulting. With more than 47 years of Australian heritage, we partner with governments and leading organisations to solve complex challenges, embrace new opportunities and deliver outcomes that make a real difference.

Our people bring together expertise across technology, consulting, delivery, operations, sales and corporate functions. We work collaboratively, challenge the status quo and give our people the opportunity to make an impact — for our clients, our communities and each other.

We’re looking for a Client Service Manager / Senior Manager to drive the growth of our Testing & Quality Assurance business across a portfolio of new, emerging and underpenetrated clients.

This is a hunter-minded, client-facing role for someone who thrives on building relationships, uncovering whitespace and converting opportunities into meaningful technology outcomes.

Drive new business and account growth across Testing & QA services

Build relationships with Test, Technology, Program, Project and Transformation leaders

Identify whitespace and create demand across new and underpenetrated accounts

Sell solutions spanning test automation, non-functional testing, quality engineering, managed testing and QA advisory

Build and manage a strong pipeline from prospecting through to close

Develop land-and-expand strategies to grow initial engagements into broader partnerships

Shape compelling propositions that address quality, delivery, technology risk and transformation challenges

Partner with sales, capability and delivery teams to bring the right expertise to clients

Stay ahead of emerging trends, particularly AI-assisted testing and AI solution assurance

Own commercial outcomes including revenue, margin, conversion and pipeline performance