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A Senior Client Service Engineer at Doble Engineering will be responsible for providing engineering support to entities of the power utility industry that subscribe a Doble Service Agreement. The role includes providing technical and application support on Doble products, analysis of test results, training and consultation on power apparatus. Senior Client Service Engineers will be involved in supporting R&D related to application and product development and will provide assistance to the field service and test department. Engineers will be expected to participate in various technical conferences sponsored by Doble and other organizations. This position may be located at Doble’s Marlborough, MA facility or a remote office and report to the Senior Director of Client Service.
A Senior Client Service Engineer at Doble Engineering will be responsible for providing engineering support to entities of the power utility industry that subscribe a Doble Service Agreement. The role includes providing technical and application support on Doble products, analysis of test results, training and consultation on power apparatus. Senior Client Service Engineers will be involved in supporting R&D related to application and product development and will provide assistance to the field service and test department. Engineers will be expected to participate in various technical conferences sponsored by Doble and other organizations. This position may be located at Doble’s Marlborough, MA facility or a remote office and report to the Senior Director of Client Service.
Provide technical and application support on Doble products, analysis of test results, training and consultation on power apparatus
Support Research & Development relating to application and product development
Publish technical articles and participate in various technical conferences sponsored by Doble and other industry organizations
Function as a Subject Matter Expert (SME) in a particular discipline
Engage in more advanced diagnostic areas of expertise
Skip the repetitive application forms
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Write technical reports for diagnostic analysis with no review required in most cases
Provide training to Doble Clients at a high level
Responsible for all custom agenda planning and scheduling decisions
Provide expertise to others in the CS department as well as to other departments within Doble, and make appropriate decisions regarding that internal support
Bachelor’s Degree, or higher, in Electrical Engineering is preferred. Related technical disciplines will be considered. Individuals with alternative technical training, 10 years of utility experience specifically focused on power apparatus, and familiarity with Doble products will be considered in lieu of a degree.
5 years of utility or similar experience specifically focused on power apparatus
Familiarity with Doble products
Previous experience in the power utility industry and familiarity with electrical substation apparatus
Understanding of diagnostic test techniques for high-voltage power apparatus
A solid commitment to customer service is required
The ability to conduct oneself in a professional manner
Travel is required 30% of the time to both domestic and international locations for periods that are typically 6 days (Sunday to Friday) and rarely exceed 14 days.
The ability to multi-task and be flexible as the daily routine includes frequent client interactions
Must manage job assignments which frequently change to meet client needs
Must have experience and willingness to teach and work outdoors in energized substations
We are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply.
The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the “essential functions” of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.
Applicants must be authorized to work for any employer in the United Sates. Doble Engineering is unable to sponsor or take over sponsorship of an employment visa at this time.
Electrical diagnostics and engineering company serving utilities and industrial energy operators.
Visit company websiteJobs and hiring trendsUSD 1196869.87-1196869.87 yearly / year
Full-time
Senior · 5+ years experience
Remote
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