Senior Client Relationship Manager

We are seeking a highly organised and commercially minded relationship manager with a passion for delivering exceptional client experiences. You will have experience managing complex projects and stakeholder relationships, balancing strategic thinking with outstanding attention to detail. Comfortable working in a fast-paced, client-focused environment, you will build trusted partnerships, identify opportunities for growth, and collaborate effectively across multidisciplinary teams to deliver high-quality learning solutions that create lasting impact. Experience in executive education, professional services, higher education, or a similarly relationship-driven environment would be advantageous.

The successful candidate will bring:

Experience in account management, client relationship management and/or project management, delivering successful outcomes for external clients.

Strong stakeholder management skills, with the ability to build credibility and influence senior internal and external stakeholders.

Excellent communication, relationship-building and collaboration skills, with a customer-focused approach.

Strong commercial awareness, including experience working with budgets, financial data, contracts or commercial opportunities.

Proven ability to manage multiple priorities, projects and deadlines in a complex environment.

A proactive, solutions-focused mindset with strong analytical and problem-solving skills.

The confidence to work independently while contributing effectively as part of a collaborative team.

Excellent organisational and time management skills, with a keen eye for detail and quality.

A commitment to delivering outstanding client service and creating exceptional learning experiences.

The opportunity to continue your career at a world-leading institution and be part of our mission to use science for humanity.

Benefit from a sector-leading salary and remuneration package (including 43 days’ annual leave and generous pension schemes).

Access to a range of workplace benefits including a flexible working policy from day one, generous family leave packages, on-site leisure facilities and cycle-to-work scheme.

Interest-free season ticket loan schemes for travel.

Be part of a diverse, inclusive and collaborative work culture with various staff networks and resources to support your personal and professional wellbeing .

For further information please contact Katie Coats - k.coates@imperial.ac.uk