Senior Client Partner

• Lead executive business reviews and strategic planning conversations that demonstrate the measurable value and business impact of LivePerson's solutions.
• Develop compelling value propositions and business cases that connect LivePerson's AI-powered solutions to customer priorities, including efficiency, revenue growth, customer experience, and operational transformation.
• Ensure customers understand the full breadth of LivePerson's capabilities and identify opportunities to expand the partnership.
• Proactively identify risks to customer satisfaction, adoption, retention, and renewal, developing strategies to address them before they impact the relationship.

• Own the end-to-end renewal strategy and commercial process for assigned accounts.
• Maintain a clear understanding of contract terms, renewal timelines, customer sentiment, adoption, and potential risks.
• Partner closely with Customer Success, Legal, Finance, and other internal stakeholders to ensure successful renewals and commercial outcomes.
• Drive early engagement and strategic planning around renewals to maximize retention and expansion opportunities.
• Maintain strong pipeline, forecast, and CRM discipline with accurate visibility into renewals, expansions, and account risks.

• Orchestrate cross-functional teams, including Customer Success, Solution Consultants, Product, Legal, Marketing, and Support, to deliver exceptional customer outcomes.
• Act as the internal voice of the customer, bringing insights, feedback, and strategic needs to the Product and Success organizations.
• Build strong relationships across the customer's organization and ensure alignment between customer objectives and LivePerson's solution strategy.
• Collaborate with regional and strategic partners where appropriate to enhance customer value and support account growth.

• 8+ years of experience managing and growing complex enterprise SaaS accounts, strategic accounts, or enterprise customer relationships.
• Proven track record of exceeding revenue growth, retention, renewal, upsell, and expansion targets.
• Experience managing large, complex enterprise customers with multiple stakeholders, business units, and/or geographies.
• Demonstrated success in consultative, value-based selling and developing strategic business cases for executive stakeholders.
• Experience in SaaS, BPO, e-commerce, digital transformation, customer experience, contact center, or related technology environments.
• English proficiency is required to navigate the local market and global internal stakeholders.

• Strong understanding of AI, automation, customer engagement, contact center, and digital transformation technologies.
• Ability to translate complex technology into clear business value and measurable customer outcomes.
• Proven ability to manage complex commercial processes, long sales cycles, renewals, and multi-stakeholder buying environments.
• Strong CRM, pipeline, forecasting, and account planning discipline.
• Experience using MEDDPICC or a similar qualification and deal-management methodology.

• Customer-Obsessed: You build trusted relationships, understand customer priorities, and are relentlessly focused on delivering measurable value.
• Growth Mindset: You are curious, embrace coaching, and view feedback and challenges as opportunities to improve.
• Commercially Minded: You naturally identify opportunities to deepen relationships, expand partnerships, and drive sustainable revenue growth.
• Strategic & Consultative: You can connect business challenges to technology solutions and influence senior executives through insight and value.
• Entrepreneurial Spirit: You are a self-starter who thrives in fast-paced, dynamic environments and takes ownership of outcomes.
• Collaborative Leader: You can effectively orchestrate cross-functional teams and influence stakeholders without direct authority.

The salary range for this role will be between $120,000 to $150,000 USD.

Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications.

We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees.

• Medical, Dental, and Vision Insurance: Comprehensive plans to support your health needs.

Wellness Resources: Access to wellbeing resources and programs including our EAP plan.

Health & Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling.

• 401(k) Retirement Plan: To help you plan for your financial future by offering both the plan and a 4% employer match (100% match on the first 3% contribution and 50% match on the next 2% contribution)

HSA & FSA Plans: To help you plan for health related expenses on a pre-tax basis

• Employee Stock Purchase Program (ESPP): Participate and receive a discount on company shares, allowing you to directly share in LivePerson's success and growth.
• Additional Insurances: Basic and supplemental life insurance, Accidental Death & Dismemberment (AD&D) insurance, long-term and short-term disability insurance coverage, legal plan, identity theft protection plan, and critical illness supplemental insurance.
• Development: Access to internal professional development resources.

• Flexible Paid Time Off (PTO): Discretionary PTO package for flexible days off with manager approval.
• Paid Public Holidays.
• Generous Parental Leave Policy: Including maternity/paternity support and fertility services.

💻 Workplace Flexibility

• Remote-First Model: This role is fully remote ( #LI-Remote ), offering excellent work-life balance and flexibility. We also maintain dedicated WeWork space for those who wish to meet colleagues or collaborate in person.

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally.

LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success.

We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space.

We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer (EOE) .

We believe that diverse perspectives drive innovation.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by US Federal, State, or Local law.

LivePerson is dedicated to the accessibility needs of our applicants and employees.

We provide reasonable accommodations to job applicants with disabilities.

Applicants who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles.

Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information.

The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.

Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address.

LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information.

If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com