oracle
Senior Client Development Director
Hub Group Careers
Oak Brook, USA
Full-time
Senior Level
Onsite
USD 100000-135000 yearly
Discovered 1 weeks ago
Free
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- Serve as the dedicated executive point of contact for assigned Tier 1 clients with large footing in warehouses, cross-docks and consolidation centers, owning overall relationship health, performance outcomes, and strategic alignment.
- Lead the design and delivery of customized supply chain solutions spanning warehousing, transportation, labor strategies, reporting, and facility/network considerations
- Develop and execute annual and multi‑year account strategies focused on value creation, continuous improvement, and customer growth objectives
- Facilitate Monthly and Quarterly Business Reviews, leveraging advanced analytics and performance insights to drive decision‑making and improvement initiatives
- Partner closely with Account Operations, Warehouse leaders and functional leadership in Managed Transportation, Brokerage and Intermodal BU’s to ensure execution aligns with highly tailored customer requirements and SLAs
- Collaborate with Sales, Pricing, and Finance teams on cross‑functional pricing decisions, solution design, and commercial strategy
- Own escalation management for complex operational, financial, or service issues, ensuring rapid response and clear customer communication
- Engage regularly with the assigned Sales partner and Executive Sponsor to ensure alignment, advocacy, and executive‑level support
- Develop strong relationships with Client’s leadership levels
- Develop understanding of Client needs including future business changes, demand/supply cycles, and areas for growth
- Remediate Client level escalated credit disputes
- Duties, responsibilities and activities may be assigned or changed from time to time.
- Bachelor’s degree in Supply Chain, Logistics, Business, Engineering, or related field required; advanced degree preferred
- 8+ years of progressive experience in logistics, supply chain, or 3PL environments with multi-site or enterprise-level scope
- Demonstrated experience managing large, complex, multi-service customer accounts with significant revenue responsibility
- Proven ability to develop and execute multi-year strategic plans that drive growth, profitability, and operational performance
- Strong financial acumen, including experience with pricing strategy, cost optimization, and commercial decision support
- Experience leading cross-functional initiatives across operations, engineering, commercial, and finance organizations without direct authority
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