Senior Client Advisor
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Key skills for this role
About the Role
IKH FASHION HOUSE SA is a premium fashion retailer with a commitment to delivering exceptional style and customer service. Located in the vibrant city of Al Khobar, the company offers a curated selection of high-quality fashion products designed to meet diverse customer needs.
Key Skills for This Role
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Company Description
IKH FASHION HOUSE SA is a premium fashion retailer with a commitment to delivering exceptional style and customer service.
Located in the vibrant city of Al Khobar, the company offers a curated selection of high-quality fashion products designed to meet diverse customer needs.
IKH FASHION HOUSE SA thrives on innovation, craftsmanship, and personalized shopping experiences.
Our mission is to make fashion an inspiring and accessible journey for our clients, driven by a team that shares a passion for creativity and excellence.
Role Description: Fashion Client Advisor
As a Fashion Client Advisor, you are the face of the brand and the primary architect of the customer experience.
Your mission is to provide a seamless, personalized, and elevated shopping journey that goes beyond the transaction.
Key Responsibilities
- **Personalized Styling:**
- Act as a wardrobe consultant, offering expert advice on fit, fabric, and trends to help clients curate looks that suit their lifestyle.
- **Relationship Management (Clienteling):**
- Build and maintain a loyal client book by proactively reaching out regarding new arrivals, private events, and personalized recommendations.
- **Brand Ambassadorship:**
- Embody the brand’s aesthetic and values, serving as a living representation of the collection.
- **Sales Excellence:**
- Consistently meet and exceed individual and store sales targets through sophisticated selling techniques.
- **Visual Standards:**
- Ensure the shop floor is immaculate, assisting with visual merchandising to keep the display as sharp as the garments.
- **Product Expertise:**
- Maintain a deep understanding of current collections, seasonal inspirations, and the technical craftsmanship behind each piece.
Qualifications & Requirements
We are looking for a charismatic individual who is as passionate about people as they are about hemlines.
Professional Skills
- **Experience:**
- 1–3+ years in premium or luxury retail.
- Experience with one-on-one clienteling is highly preferred.
- **Sales Prowess:**
- A proven track record of hitting KPIs and managing a personal client book.
- **Communication:**
- Exceptional verbal and written communication skills—you should be as comfortable writing a "thank you" note as you are explaining the nuances of silk-blend tailoring.
- **Tech-Savvy:**
- Proficiency with POS systems and CRM software to track client preferences and purchase history.
Interpersonal Traits
- **The "Fashion Lens":**
- A natural eye for style and a genuine interest in the industry’s moving parts (trends, designers, and fabrications).
- **Emotional Intelligence:**
- The ability to read a client’s mood and adjust your service style—knowing when to lean in and when to give them space.
- **Resilience:**
- A positive attitude that stays intact during high-pressure sales seasons or when dealing with complex client requests.
- **Adaptability:**
- Comfortable working in a fast-paced environment with a flexible schedule, including weekends and holidays.
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