Senior Claims Advisor

We are seeking a talented individual to join Marsh’s Faith & Education Claims Advisory team, based in our Sydney office. This is a hybrid role with a requirement to work from the office at least three days per week.

In this role, you will provide end-to-end claims advisory and advocacy support to clients and brokers across the Faith & Education sector, with a particular focus on professional standards and safeguarding-related claims, including sensitive abuse matters. You will manage a portfolio of claims and incidents, coordinate key stakeholders, and help identify opportunities to strengthen client relationships and grow the business—while operating with discretion, empathy and a strong understanding of trauma-informed practice.

Manage professional standards / safeguarding claims (basic to moderately complex) in line with Marsh processes, client service agreements and insurer requirements, escalating to senior colleagues and specialist areas where appropriate.

Provide trauma-informed claims support by communicating with sensitivity and professionalism, recognising confidentiality requirements and the potential for vulnerable stakeholders and complex dynamics.

Maintain strong working relationships with clients, insurers, legal advisers, investigators, treatment/support providers and other external stakeholders, ensuring timely, accurate and appropriate engagement.

Accurately record incident and claim information (including sensitive data) in Clearsight and other required systems, and prepare routine correspondence using Marsh templates and agreed client wording protocols.

Drive claims strategy and progress outcomes by assisting with liability and quantum considerations, coordinating document collection, and supporting settlement pathways (including insurer response management and dispute resolution where required).

Advocate for clients by helping prepare clear commercial and technical responses to insurer coverage positions and liability decisions, including responses to denials or restrictions of indemnity.