Senior Catering Server
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Key skills for this role
About the Role
UrbaCon Contracting & Trading Company is hiring a Senior Catering Server in Doha. The role involves providing excellent customer service by taking orders, serving food and beverages, and ensuring a pleasant dining experience.
Key Skills for This Role
Responsibilities
- Greet guests as they arrive at the table, present menus, and provide recommendations or descriptions of menu items
- Take accurate food and beverage orders from guests, noting any special requests or dietary restrictions
- Enter orders into the point of sale system and communicate them to the kitchen and bar staff promptly
- Serve food and beverages to guests in a timely and courteous manner, ensuring accuracy in order delivery and presentation
- Check back with guests during their meal to ensure satisfaction and address any concerns or requests
- Monitor tables for additional needs, such as refilling drinks, clearing empty plates, and providing condiments or utensils
- Process guest payments, handle cash and credit card transactions, and present accurate bills or receipts
- Collaborate with other restaurant staff, including kitchen and bar personnel, to ensure smooth and efficient service
- Maintain cleanliness and organization in the dining area, including cleaning tables, chairs, and condiment stations
- Adhere to health and safety regulations, including proper food handling and sanitation practices
Requirements
- Minimum 3 year(s) working experience, 2 year(s) relevant working experience
- 2 year(s) GCC is a plus
- High School Diploma in Food and Beverage related course
- Understanding of the restaurant's menu offerings
- Excellent interpersonal and communication skills
- Proficiency in taking orders accurately and entering them into POS system
- Ability to serve food and beverages professionally
- Capacity to handle guest complaints or concerns effectively
Full Job Posting
Job Summary
- The Waiter is responsible to provide excellent customer service to restaurant guests by taking orders, serving food and beverages, and ensuring a pleasant dining experience.
- They play a crucial role in maintaining the restaurant's reputation and ensuring customer satisfaction.
- Additionally, waiters may also provide recommendations, answer questions about menu items, and handle guest inquiries or concerns.
- Their goal is to ensure that guests have an enjoyable dining experience and leave satisfied.
Job Responsibilities 1
- Greet guests as they arrive at the table, present menus, and provide recommendations or descriptions of menu items.
- Take accurate food and beverage orders from guests, noting any special requests or dietary restrictions.
- Enter orders into the point of sale system and communicate them to the kitchen and bar staff promptly.
- Serve food and beverages to guests in a timely and courteous manner, ensuring accuracy in order delivery and presentation.
- Check back with guests during their meal to ensure satisfaction and address any concerns or requests.
- Monitor tables for additional needs, such as refilling drinks, clearing empty plates, and providing condiments or utensils.
- Process guest payments, handle cash and credit card transactions, and present accurate bills or receipts.
- Collaborate with other restaurant staff, including kitchen and bar personnel, to ensure smooth and efficient service.
- Maintain cleanliness and organization in the dining area, including cleaning tables, chairs, and condiment stations.
- Adhere to health and safety regulations, including proper food handling and sanitation practices, to ensure a safe dining environment for guests.
Job Knowledge & Skills
- Understanding of the restaurant's menu offerings, including ingredients, preparation methods, and specials, to accurately describe dishes and provide recommendations to guests.
- Excellent interpersonal and communication skills to interact effectively with guests, address inquiries, and ensure a positive dining experience.
- Proficiency in taking orders accurately and entering them into the restaurant's point of sale system, ensuring smooth communication with kitchen and bar staff.
- Ability to serve food and beverages professionally, including proper tray handling, tableside service, and knowledge of wine and beverage pairings.
- Capacity to handle guest complaints or concerns effectively, resolve issues promptly, and ensure guest satisfaction while adhering to restaurant policies and procedures.
Job Experience
- Minimum 3 year(s) working experience, 2 year(s) relevant working experience, 2 year (s) GCC is a plus
Competencies
- Resilience
- Quality
- Leadership
- Food Safety and Sanitation L1
- Product and Service Knowledge L1
- Adminstrative Services L1
- Agility
- Guest Relations L1
- AI Fluency
- Food and Beverage Quality Management L1
Education
- High School Diploma in Food and Beverage related course
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