Senior Case Manager - Roster

Title: Senior Case Manager - Roster Employee Working Location: Partially Virtual / Hybrid (AB, MB, SK) Employment Status: Casual

The Canadian Red Cross (Red Cross) – an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience.

As a Canada’s Best Employers 2024, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

The Senior Case Manager provides support to individuals affected by emergencies, crises, or other challenging events by assessing needs, identifying barriers to recovery, and connecting them with appropriate internal and external resources.

In addition to case management responsibilities, the Senior Case Manager serves as an escalation point for complex cases, ensuring timely resolution of urgent and high-risk situations.

They provide mentorship, training, and guidance to Case Managers, supporting their professional development and ensuring consistency in service delivery.

They also collaborate with leadership to enhance case management processes, contribute to best practices, and maintain alignment with operational requirements and organizational standards.

In this role, you will:

• Provide advanced case management support by actively listening to clients, documenting their experiences, assessing their needs, and identifying gaps or barriers to recovery.
• Conduct comprehensive assessments of client strengths, vulnerabilities, and capacities, collaborating with them to develop tailored recovery plans.
• Evaluate immediate, medium, and long-term needs, identifying and recommending appropriate services from a broader range of resources beyond pre-defined options when necessary.
• Review case files and provide expert recommendations to leadership on appropriate assistance and interventions, ensuring alignment with organizational policies.
• Act as an escalation point for complex or high-risk cases, coordinating with internal experts and external partners to find appropriate solutions. Provide feedback and insights on new program design, and adaptation of programs in real time to meet needs where appropriate.
• Guide and mentor case managers, providing training and support in case management best practices, service navigation, and client engagement.
• Ensure consistent documentation of client interactions, assessments, and service plans, maintaining data accuracy and compliance with governance policies.