Senior Business System Support Analyst

As a Senior Business Systems Support Analyst, you will support day-to-day business operations across key systems and processes, including:

Salesforce Support: user queries, access requests, reports, dashboards, data visibility issues, validation errors, workflows, approvals, and process-related support.

NetSuite Support: finance-related user requests, role/access issues, approval workflows, transaction-related queries, invoice or order-related support, and coordination with finance users.

Boomi / Integration Support: initial investigation of integration-related issues, failed syncs, data flow concerns, error identification, and coordination with integration or technical teams.

Partner Portal Support: partner user access, login issues, role-based visibility, request routing, and support for partner-facing business processes.

CPQ / Quote-to-Cash Support: support for quote, opportunity, order, approval, billing, and downstream process-related issues.

Reporting & Dashboards: support users with reports, dashboards, KPIs, saved views, and operational reporting requirements.

Ticket & Incident Management: triage, prioritization, SLA-based resolution, escalation handling, documentation, and user communication.

Process Improvement: identify recurring issues, support gaps, and opportunities to improve user experience and operational efficiency.

Exposure to NetSuite, Boomi, CPQ, Partner Portal, ERP systems, or quote-to-cash processes.

Familiarity with Workday or other HR/People systems from a functional support or integration perspective.

Salesforce Administrator certification or similar Salesforce certification.

Experience supporting teams across Sales, Finance, Customer Success, Partner Operations, Support, or Go-To-Market functions.

Understanding of integrations from a functional support perspective.

Experience creating SOPs, support documentation, knowledge articles, and user training material.

Experience supporting UAT, system enhancements, and process improvement initiatives.

The ideal candidate should be a strong business systems support partner who can support users across multiple enterprise applications, not just resolve tickets. This role requires someone who can understand business impact, communicate clearly with users, troubleshoot issues effectively, coordinate with technical teams, and contribute to continuous improvement across support operations. #LI-GK1

Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.

We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.

We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.

Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.