indeed
Senior Business Process Analyst
iGaming Ontario
Toronto, CAN
Contract
Senior
Hybrid
Yesterday
Business Process TransformationProcess MappingRequirements AnalysisStakeholder EngagementAgile MethodologiesChange Management
Free
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Business Process TransformationProcess MappingRequirements Analysis
About the Role
iGaming Ontario is seeking a Senior Business Process Analyst to lead large-scale transformation initiatives, designing and implementing streamlined processes and supporting new data capabilities.
Key Skills for This Role
Business Process TransformationProcess MappingRequirements AnalysisStakeholder EngagementAgile MethodologiesChange Management
Responsibilities
- Lead end to end business analysis and process transformation by defining future state processes, capabilities, and measurable value outcomes
- Partner with business stakeholders to co create strategic requirements aligned to regulatory priorities, enterprise objectives, and data driven decision making
- Drive delivery of complex transformation initiatives involving data integration, automation, and external partners
- Identify and champion enterprise wide opportunities for process standardization, optimization, and intelligent automation
- Translate business needs into clear, testable requirements and lead validation activities (e.g., test strategy, test cases, UAT) to ensure successful solution outcomes
- Lead stakeholder engagement, change management, and training efforts to enable adoption across impacted business units
Requirements
- A university degree in Business Analysis, Data/Analytics, Business Administration, or a related discipline
- Proven expertise in business process transformation, including process mapping, performance measurement, optimization, and value realization
- Strong analytical capabilities with experience translating complex data into actionable insights to drive evidence based decision making and regulatory outcomes
- Advanced facilitation and stakeholder engagement skills, with the ability to lead cross functional workshops, influence senior stakeholders, and drive alignment on transformation priorities
- Strong project management foundation, including experience operating within Agile delivery models
- Demonstrated ability to build and sustain effective relationships across business, risk, compliance, and technology stakeholders to enable enterprise change
- Working knowledge of change management principles and experience supporting large scale transformation adoption and behavioural change
- Lean Six Sigma (or equivalent) is an asset
- Experience with BI tools (e.g., Power BI, SQL) is an asset
- Familiarity with BPMN/BABOK methodologies is an asset
- Knowledge of gaming, AML, or other regulated environments is an asset
Full Job Posting
Position Overview
- Position Term: Contract, Full Time (24 Months)
- Level: 10
- Salary: CAD 54.91 to CAD 68.64/per hour
- Location: Head Office, Toronto
- iGaming Ontario leads the Province of Ontario’s dynamic internet gaming (igaming) market.
In this role, the successful candidate will:
- Lead end to end business analysis and process transformation by defining future state processes, capabilities, and measurable value outcomes.
- Partner with business stakeholders to co create strategic requirements aligned to regulatory priorities, enterprise objectives, and data driven decision making.
- Drive delivery of complex transformation initiatives involving data integration, automation, and external partners.
- Identify and champion enterprise wide opportunities for process standardization, optimization, and intelligent automation.
- Translate business needs into clear, testable requirements and lead validation activities (e.g., test strategy, test cases, UAT) to ensure successful solution outcomes.
- Lead stakeholder engagement, change management, and training efforts to enable adoption across impacted business units.
The successful candidate will have:
- A university degree in Business Analysis, Data/Analytics, Business Administration, or a related discipline, with demonstrated ability to apply strategic and critical thinking in transformation environments.
- Proven expertise in business process transformation, including process mapping, performance measurement, optimization, and value realization.
- Strong analytical capabilities with experience translating complex data into actionable insights to drive evidence based decision making and regulatory outcomes.
- Advanced facilitation and stakeholder engagement skills, with the ability to lead cross functional workshops, influence senior stakeholders, and drive alignment on transformation priorities.
- Strong project management foundation, including experience operating within Agile delivery models.
- Demonstrated ability to build and sustain effective relationships across business, risk, compliance, and technology stakeholders to enable enterprise change.
- Working knowledge of change management principles and experience supporting large scale transformation adoption and behavioural change.
- The following are considered assets: Lean Six Sigma (or equivalent), experience with BI tools (e.g., Power BI, SQL), familiarity with BPMN/BABOK methodologies, and knowledge of gaming, AML, or other regulated environments.
Additional Information
- The successful candidate must be eligible to work in Canada and will be subject to a criminal background check.
- iGaming Ontario has implemented a minimum four day per week in office schedule and may implement a full return to office in 2026.
- This position falls within the scope of a bargaining unit represented by the Ontario Public Service Employees Union (OPSEU).
- iGaming Ontario is an equal opportunity employer that encourages all qualified candidates to apply.
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