Senior Business Manager - AI Strategy & Operations

As a Senior Manager, Business Analysis at Capital One, you will apply your strategic and analytical skills to major company challenges.

You will lead and team with world-class professionals to develop and test strategies that ultimately impact the bottom line.

And you'll do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.

This role is within Capital One’s Enterprise Product and Experience (EPX) Operations team.

Spanning Enterprise Data, Marketing Technology, AI/ML and more, EPX brings digital products and experiences to life for Capital One customers and associates.

The EPX Ops team works closely with product, tech, and business leaders to shape product strategy and operations.

Your day-to-day might involve:

Assess the impact of AI tooling on the product development lifecycle, partnering with senior leadership to evaluate and guide how product development is evolving across the organization.

Lead cross-cutting initiatives that span multiple organizations within EPX, identifying shared operational challenges and driving alignment on joint solutions.

Quickly digest complex datasets, emerging operational trends, and cross-functional feedback to deliver succinct, executive-ready answers and recommendations.

This role offers exposure to senior leadership and requires exceptional executive communication, rapid insight synthesis, and the ability to deliver clear, decisive solutions to complex problems.

An ideal candidate would have a background in, and a passion for, developing visionary strategies, tackling challenging problems, and working collaboratively in a team environment.

Strategic leadership: Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory behavior

Business ownership: Have an ownership mindset, and potentially P&L accountability for a business segment.

Strategic planning with a 1-6 month horizon

Leadership: May manage and develop a team of analysts.

Coaching and mentoring associates throughout the organization with a goal of developing and retaining talent at Capital One

Product: Develop and implement new product and pricing strategies for various lending products; lead product level modeling/analytics

Marketing: Lead direct to consumer marketing efforts for select products, and strategic intent for products distributed through various channels.

Build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go-to-market strategies

Credit Risk: Drive step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis

Execution: Coordinate across the line of business to manage and sequence delivery of business intent, build business requirements and execute against the product strategy.

Oversee multiple projects and programs concurrently

Partnership: Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability

Strategic & analytic orientation: A proven track record of decision making and problem solving based on analytics.

Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management

Strong business judgment, leadership and integrity: He/she should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business

Solid people leadership experience: Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise.

He/she should foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results

Strong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills

Clear results orientation: display an intense focus on achieving both short and long term goals.

He/she should be able to drive and execute an agenda in an uncertain and fluid environment

Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment.

Previous consulting experience is a plus

At least 3 years of experience performing quantitative analysis

At least 3 years of experience performing qualitative analysis

At least 1 year of experience performing people management

At least 1 year of experience performing project management

Master’s Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering

5+ years of experience in quantitative analysis

5+ years of experience in qualitative analysis

2+ years of experience in people management

2+ years of experience in product development

2+ years of experience in financial modeling

2+ years of experience in economic forecasting

2+ years of experience in project management

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location.

Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting.

Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

Learn more at the Capital One Careers website.

Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com.

All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities.

Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).