indeed
Senior Business Analyst
Klick Health
Toronto, CAN
Full Time
Senior
Hybrid
2 days ago
Business AnalysisRequirements GatheringCRMData IntegrationMarketing TechnologyCommunication
Free
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Business AnalysisRequirements GatheringCRM
About the Role
Klick Health is looking for a Senior Business Analyst to join their Omnichannel Enablement team. The role involves translating client needs into requirements for CRM, data integrations, and omnichannel campaigns.
Key Skills for This Role
Business AnalysisRequirements GatheringCRMData IntegrationMarketing TechnologyCommunication
Responsibilities
- Create and maintain business requirements documentation for CRM, data integrations, direct marketing, campaign operations and omnichannel programs
- Partner with Technology, QA, Analytics, Media, and Project Management teams to align requirements with test plans, data tracking, KPIs, and delivery timelines
- Lead and support discovery sessions with clients and internal stakeholders to define business needs and requirements
- Support solution design sessions by documenting workflows, campaign journeys, data needs, platform considerations, and operational impacts
- Document functional and non functional requirements including data handling, reporting, consent, suppression, privacy, compliance, timing, and operational considerations
- Maintain traceability between requirements, solution documentation, test plans, campaign deliverables, stakeholder feedback, and final outputs
- Review requirements with clients and internal teams to confirm understanding and support approval processes
- Support delivery by clarifying requirements, assessing change impacts, and helping teams make informed trade off decisions
- Build subject matter expertise in assigned client ecosystems including data sources, campaign operations, platform workflows, business rules, and omnichannel requirements
- Use AI enabled tools responsibly to improve documentation quality, analysis, summarization, workflow efficiency, and team collaboration
Requirements
- 5–7+ years of experience as a Business Analyst, Technical Business Analyst, Business Systems Analyst, or similar role supporting digital, CRM, direct marketing, or omnichannel programs
- Experience facilitating discovery, requirements gathering, and solution design sessions with clients and cross functional teams
- Ability to translate business objectives into clear business requirements, business rules, workflows, acceptance criteria, and development ready documentation
- Excellent verbal, written, and visual communication skills
- Working knowledge of marketing technology platforms, CRM programs, system integrations, APIs, data flows, and data governance
- Comfortable managing multiple priorities and cross functional dependencies
- AI forward mindset, comfortable using AI tools to improve documentation and analysis
Full Job Posting
Company Description
- The Klick Group is an ecosystem dedicated to realizing the full potential of our people and clients in life sciences.
- Founded in 1997, we have offices in New York, Philadelphia, Saratoga Springs, Toronto, London, São Paulo, and Singapore.
- Consistently named a Best Managed Company, Most Admired Corporate Culture, and Great Place to Work.
About our Omnichannel Enablement Craft
- Our Omnichannel Enablement Craft connects channels, data, and technology into unified experiences.
- The team ensures audiences encounter consistent, coordinated messaging across touchpoints.
What You’ll Do
- Create and maintain business requirements documentation for CRM, data integrations, direct marketing, campaign operations and omnichannel programs.
- Partner with Technology, QA, Analytics, Media, and Project Management teams to align requirements with test plans, data tracking, KPIs, and delivery timelines.
- Lead and support discovery sessions with clients and internal stakeholders to define business needs and requirements.
- Support solution design sessions by documenting workflows, campaign journeys, data needs, platform considerations, and operational impacts.
- Document functional and non functional requirements including data handling, reporting, consent, suppression, privacy, compliance, timing, and operational considerations.
- Maintain traceability between requirements, solution documentation, test plans, campaign deliverables, stakeholder feedback, and final outputs.
- Review requirements with clients and internal teams to confirm understanding and support approval processes.
- Support delivery by clarifying requirements, assessing change impacts, and helping teams make informed trade off decisions.
- Build subject matter expertise in assigned client ecosystems including data sources, campaign operations, platform workflows, business rules, and omnichannel requirements.
- Use AI enabled tools responsibly to improve documentation quality, analysis, summarization, workflow efficiency, and team collaboration.
Qualifications
- 5–7+ years of experience as a Business Analyst, Technical Business Analyst, Business Systems Analyst, or similar role supporting digital, CRM, direct marketing, or omnichannel programs.
- Experience facilitating discovery, requirements gathering, and solution design sessions with clients and cross functional teams.
- Ability to translate business objectives into clear business requirements, business rules, workflows, acceptance criteria, and development ready documentation.
- Excellent verbal, written, and visual communication skills.
- Working knowledge of marketing technology platforms, CRM programs, system integrations, APIs, data flows, and data governance.
- Comfortable managing multiple priorities and cross functional dependencies.
- AI forward mindset, comfortable using AI tools to improve documentation and analysis.
Desired
- Experience supporting healthcare, pharmaceutical, life sciences, or other regulated industries.
- Experience with enterprise CRM platforms such as Salesforce, Veeva CRM, Adobe Experience Platform.
- Familiarity with data platforms such as Snowflake, Microsoft Fabric, Amazon Redshift, Databricks.
- Familiarity with reporting platforms such as PowerBI, Tableau, Google Analytics.
- Experience with relational databases, data structures, and basic SQL.
- Familiarity with AI/ML applications in marketing or healthcare.
Additional Information
- Base salary range: CAD 90,000 CAD 110,000.
- Final offer determined based on work location, skill set, education, and prior work experience.
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