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Senior Business Analyst

BC NURSES UNION
Burnaby, CAN
Full Time
Senior
Hybrid
Yesterday
Business Process AnalysisRequirements GatheringWorkshop FacilitationBusiness Case DevelopmentCRM ModernizationData Analysis
Free

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Business Process AnalysisRequirements GatheringWorkshop Facilitation
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Position Overview

  • The Senior Business Analyst is responsible for bridging organizational strategy, business operations, and technology investment decisions through business process analysis, future state design, and operational transformation initiatives.
  • This role will play a key part in the organization’s ongoing technology modernization efforts, with a primary focus on case management, membership processes, CRM modernization, and organizational capability development.
  • The role is focused on future state organizational improvement initiatives rather than day to day operational support.

Key Responsibilities Business Process & Operational Transformation

  • Leads current state assessments and future state business process design initiatives across organizational programs and services.
  • Facilitates workshops, interviews, and collaborative working sessions with priority audiences to gather requirements, identify operational challenges, and explore opportunities for improvement.
  • Maps and analyzes business processes, workflows, user journeys, and organizational capabilities to support operational transformation and service delivery improvements.
  • Identifies opportunities to improve organizational effectiveness, operational efficiency, and member/client experience through process optimization and technology alignment.
  • Challenges existing assumptions and processes to help identify improved business outcomes and practical transformation opportunities.
  • Works collaboratively with leadership and interest holders to help establish and mature business analysis practices across the organization.
  • Supports organizational change initiatives by identifying operational impacts, dependencies, risks, and readiness considerations.

Key Responsibilities Business Analysis & Strategic Enablement

  • Develops business requirements, gap analyses, future state workflows, user stories, and related business analysis deliverables.
  • Develops business cases, value realization models, and supporting recommendations related to process improvements, platform enhancements, and organizational modernization initiatives.
  • Supports the organization’s evaluation of CRM modernization opportunities, case management platform improvements, and related operational capabilities.
  • Participates in vendor evaluations, procurement initiatives, demonstrations, and request for proposal (RFP) related activities as required.
  • Collaborates with leadership, technical staff, and interest holders to help align technology investments with organizational priorities.
  • Active contributor to roadmap planning and ongoing strategy discussions related to organizational modernization and operational sustainability.
  • Assists with the identification and definition of KPIs, operational metrics, and reporting requirements.

Key Responsibilities Collaboration & Organizational Support

  • Builds strong collaborative relationships with staff, leadership, technical teams, and interest holders across the organization.
  • Works effectively with both technical and non technical audiences to facilitate discussions, communicate recommendations, and support decision making.
  • Collaborates closely with Business Systems Analysts, Data Engineers, project resources, vendors, and leadership teams to support cross functional initiatives.
  • Provides guidance and recommendations related to business process design, operational workflows, service delivery considerations, and business capability development.
  • Prepares and maintains documentation, presentations, process artifacts, and supporting materials related to organizational initiatives.
  • Supports cross departmental projects and may be assigned work from other departments as required.
  • Performs other related duties as assigned.

Qualifications

  • A diploma or degree in Business Administration, Information Systems, Business Analysis, Organizational Development, or a related field, and 7 years’ experience in a related role, or an equivalent combination.
  • A recognized Business Analysis certification (such as CBAP, CCBA, PMI PBA, or equivalent) is preferred.
  • Experience leading business process analysis, operational improvement, or organizational transformation initiatives.
  • Experience facilitating workshops, gathering and analyzing business requirements, and developing future state operational designs.
  • Experience developing business cases and operational recommendations that support organizational goals.
  • Experience working collaboratively with operational leaders, technical teams, and interest holders across multiple functional areas.
  • Experience supporting CRM modernization, case management platforms, membership based organizations, or service delivery environments is considered an asset.
  • Ability to analyze operational challenges, identify root causes, and recommend practical and sustainable improvements.
  • Ability to operate independently, exercise sound judgment, and work effectively in environments with evolving processes.
  • Strong facilitation, communication, and relationship building skills.
  • Strong organizational and time management skills.
  • Demonstrated intellectual curiosity, adaptability, and willingness to challenge assumptions.

Why work at BCNU?

  • Competitive compensation and extended health and dental benefits package.
  • Municipal Pension Plan.
  • 4 weeks vacation entitlement to start.
  • Hybrid work environment.
  • Education and professional development opportunities.

Salary Range

  • CAD 110,000 to CAD 125,000 annually.

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