Senior Business Analyst

Worldline Service Australia (WSA) delivers end-to-end payment services and technology support to Worldline clients within the Australian market. Our team focuses on ensuring reliable payment processing, proactive service management, and a superior customer experience through robust operations, incident response, and continuous improvement.

The Service Delivery function provides operational governance, customer engagement and IT Service Management capability for Worldline Service Australia. The team is responsible for ensuring payment services remain stable, resilient and continuously improving through effective operational processes, customer governance and service assurance.

Provide senior business analysis expertise supporting the establishment of the new customer operating model. Capture, analyse and document business, operational and technical requirements across customer onboarding, service management, reporting, workflow automation, operational readiness and technology initiatives.

Elicit and document business, operational and functional requirements.

Facilitate workshops with customers and stakeholders.

Produce Business Requirements Documents, Functional Specifications and user stories.

Analyse current and future state business processes.

Support customer portal, workflow automation and ServiceNow initiatives.

Provide payments industry expertise across merchant acquiring, transaction processing, settlement and operational support.

Support testing, operational readiness and customer acceptance.