Senior Business Analyst

The Senior Business Analyst (SBA) supports Enterprise Delivery by shaping work before and during delivery. This role translates business needs into clear requirements, supports discovery, improves scope clarity, and ensures initiatives are sufficiently understood before they move into planning and execution.

The Senior Business Analyst is critical to improving intake quality, reducing ambiguity, supporting discovery readiness, and ensuring delivery teams are not starting work with unclear scope, weak requirements, unresolved decisions, or incomplete stakeholder alignment.

What You'll Be Doing

Support early discovery and shaping of enterprise initiatives before formal project initiation.

Work with sponsors, portfolio owners, product owners, technology teams, architecture, security, finance, operations, and delivery teams to clarify business needs.

Define problem statements, outcomes, scope boundaries, assumptions, constraints, risks, dependencies, and decision points.

Support readiness for discovery by ensuring scope, objectives, stakeholders, requirements, and delivery considerations are sufficiently understood.

Help determine whether an initiative is ready to proceed into planning, requires further discovery, or should be deferred.

Facilitate workshops, interviews, walkthroughs, and working sessions with business and technology stakeholders.

Support alignment between strategy, portfolio intent, product/platform teams, project delivery, shared services, and operational teams.

Document current-state and future-state processes.

Identify operational impacts, business readiness needs, training implications, and transition considerations.

Surface decision points and escalation needs early.

Partner with Senior PMs and Project Managers to support planning, scope management, change control, testing readiness, implementation planning, and transition-to-operations.

Support backlog refinement, sprint/PDC planning, UAT planning, business readiness, and operational impact assessment where applicable.

Support traceability from business outcomes to requirements, delivery scope, testing, implementation, and benefits realization.

Business problem statements

Current-state and future-state process maps

Requirements documentation

Stakeholder maps

Scope definition and exclusions

Decision logs

Requirements traceability matrix

UAT support materials

Business readiness inputs

Discovery summaries

Operational impact assessments

Dependency and assumption documentation

Strong requirements elicitation and facilitation skills

Ability to work across business, technology, product, architecture, security, finance, and operations

Strong analytical thinking and problem decomposition

Ability to convert ambiguity into structured options and decisions

Strong documentation and communication skills

Experience supporting complex enterprise initiatives

Understanding of Agile, hybrid, waterfall, and PDC-style delivery environments

Ability to work closely with PMs and product owners without becoming a project administrator

Improved quality of discovery and intake artifacts

Fewer initiatives entering planning with unclear scope

Reduced rework due to missed or misunderstood requirements

Improved stakeholder alignment before execution begins

Stronger linkage between business outcomes and delivery scope

Improved requirements traceability and decision quality

Better readiness for planning, governance, testing, implementation, and transition

What You Bring

CBAP, CCBA, PMI-PBA, AAC, or equivalent business analysis certification.

Additional training in Agile, Lean, Product Management, Process Improvement, or Change Management is considered an asset.

5–7 years of progressive business analysis experience supporting complex business and technology initiatives.

Experience leading requirements elicitation, discovery activities, stakeholder workshops, process analysis, and solution assessment.

Experience working within large, cross-functional organizations involving multiple business and technology stakeholders.

Demonstrated experience supporting initiatives from discovery through implementation.

Financial services, banking, insurance, credit union, or regulated industry experience.

Experience working in Agile, hybrid, and traditional project delivery environments.

Experience supporting portfolio, product, platform, digital, data, integration, or transformation initiatives.

Working for Servus has outstanding benefits. In addition to standard benefits like health and wellness, vacation and retirement savings programs, we also provide other important benefits such as:

Competitive compensation including performance-based incentive pay and profit share

Training & Development Opportunities

Career Advancement Potential

Flexible work options

Meaningful work towards individual and corporate goals

Opportunities to get involved and give back through an employee volunteer program

At Servus, our employees are also members. This means you'll have all the benefits of being a member of the credit union including profit sharing, voting for the board of directors, and all of the financial services we provide…with a few additional perks!

We thank all applicants for their interest. Please note applications will only be accepted online and only those applicants under consideration will be contacted.

At Servus Credit Union, we believe in being purposefully cooperative and working together to create a culture of Belonging for everyone. We are committed to an inclusive, equitable, and accessible workplace where everyone is valued, respected, and supported. We encourage applications from individuals of all backgrounds, and accommodations are available during every stage of the hiring process upon request. Your skills, passion and curiosity may find they belong at Servus, so even if you don't check every box, we encourage you to apply!

Employment Eligibility: The selected candidate(s) must successfully pass a criminal background check, reference check and credit check to qualify for hire by Servus Credit Union.

We thank all applicants for their interest. Please note applications will only be accepted online and only those applicants under consideration will be contacted