Senior Barman
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Key skills for this role
About the Role
Responsible for beverage service, stock management, team collaboration, and guest satisfaction in a luxury hotel environment, requiring strong customer service skills.
Key Skills for This Role
Responsibilities
- Prepare drink orders for guests according to specified recipes using measuring systems
- Answer guest questions regarding the origin, vintage, and style of various wines
- Check quality and quantity of all stock and supplies; requisition supplies
- Perform bottle for bottle liquor restock
- Communicate last call at designated closing time
- Count bank at end of shift, complete cashier reports, resolve discrepancies
- Secure liquors, beers, wines, coolers, cabinets, and storage areas
- Ensure staff is working together as a team
- Develop and maintain positive working relationships with others
Requirements
- At least 2 years of related work experience in a five star hotel
- High school diploma or equivalent
- Bartender Certificate
- Teamwork and customer service orientation
- English language proficiency
Full Job Posting
Role Overview
- Answer guest questions or concerns regarding the origin, vintage, and style of various wines.
- Check quality and quantity of all stock and supplies.
- Requisition all supplies.
- Perform bottle for bottle liquor restock.
- Communicate last call at designated closing time.
- Prepare drink orders for guests according to specified recipes using measuring systems.
- Issue, open, and serve wine/champagne bottles.
- Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.
- Obtain change required for expected business level, and keeping bank secure at all times.
- Secure liquors, beers, wines, coolers, cabinets, and storage areas.
- Anticipate and communicate replenishment needs promptly.
- Ensure staff is working together as a team.
Candidate Profile
- At least 2 year of related work experience in five star hotel.
- Team Work
- Customer Service Orientation
- Diversity Relations
- Interpersonal Skills
- English Language Proficiency
- Listening
- Applied Reading
- High school diploma or equivalent
- Bartender Certificate
Specific Duties
- Maintain cleanliness of work areas throughout the day, practicing clean as you go procedures.
- Follow appropriate procedures for serving alcohol (e.g., TIPs, CARE).
- Notify management of maintenance repairs issues.
- Complete scheduled inventories of supplies, food, and liquor to check stock and requisition necessary supplies.
- Assist your and other departments when needed to ensure optimum service to guests.
- Follow property key policies, including checking out and returning keys to appropriate departments.
- Ensure staff is working together as a team to ensure optimum service to guests.
- Communicate with guests, other employees, or departments to ensure guest needs are met.
- Thank every guest upon departure and wish them a fond farewell.
- Secure liquors, beers, wines, coolers, cabinets, and storage areas.
- Check with captain or supervisor before leaving at end of shift.
- Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.
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