Senior Azure Cloud Engineer - TurnPoint Technology (India)

Self-Directed Documentation: Identify missing documentation, initiate, and complete supplemental documentation where needed.

Continuous Improvement: Identify documentation gaps discovered during troubleshooting and update documentation proactively.

Project Management Responsibilities: 50%

Be an active participant in our standing engineering meeting (3x a week, with varying frequency during busy times).

Assist with new client onboarding (from the potential new client assessment, TurnPoint Security Package, network and computer replacement projects, licensing migration, on-premises to cloud migrations, etc.)

Organise daily activities based on the current projects and goals of the organisation.

Monitor projects and oversee all projects (even ones you are not directly responsible for) to ensure deliverables and goals are met.

Work with senior management to revise plans for the team (including resource allocation).

Ensure that team members have access to the necessary resources (hard and soft resources).

Work with direct managers to ensure expectations and due dates are being met.

Improve time efficiency and velocity of task completion across the team.

Leadership Responsibilities: 8%

Exemplify and champion superior client communication and service.

Emphasise quality, continuous improvement, and high performance.

Enact and champion company policies.

Balance support ticket threads, task execution, and project work for timely completion.

Function as a customer success escalation resource (particularly in the 8AM – 11AM PT window).

Adhere to workflow best practices: attention to detail, thoroughness and follow-through.

Mentor and train the tech team, including project management, customer success, best practices, etc.

Special Position Requirements: 2%

Obtain and maintain technical certifications as required.

Other duties as assigned.

Initial Performance Goals

During your first 90 days, you will set five performance goals (OKRs) in Rippling and, where necessary, work with your manager and the Manager of Service Delivery to define how those goals are measured and tracked.

Successfully manage and complete at least one client project and one client onboarding in the first six months with positive client feedback. There will be a discussion in the first 90 days about what constitutes a completed project and onboarding.

Summary

At TurnPoint, you'll be part of a team that values collaboration, innovation, and diverse perspectives. We believe in continuous learning and invest in the growth of our employees, including continuous growth and professional development.

Equal Opportunity

TurnPoint is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.

Salary Range

Competitive salary commensurate with experience. The salary range for this role starts at INR 5,500,00.

Application Process

As part of our recruitment process, shortlisted candidates will be invited to complete a one-way video interview. This format allows you to record answers to a few pre-set questions at your convenience, using your phone or computer. This step will enable us to understand you beyond your resume and is therefore a vital part of our selection process. You’ll receive detailed instructions and a link to complete this process. No live interaction is required, and you can complete it within the given deadline.

If you’re unfamiliar with one-way interviews, don’t worry; we’ll guide you through it: SparkHire-Intro.mp4

Please keep an eye on your inbox; sometimes emails from us or our interview platform may land in your spam or junk folder. We wouldn’t want you to miss any important communication from us, especially during this key step in the process.