Senior Automation Support Engineer for Wavespace and Scheduling

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you.

And we’re counting on your unique voice and perspective to help EY become even better, too.

Join us and build an exceptional experience for yourself, and a better working world for all.

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

The opportunity

Your key responsibilities

• Proactively anticipates service issues before they occur and able to make recommendations around resolution.
• Proactively monitor and manage service specific components.
• Sound analytical and problem-solving skills are required to manage multiple technical challenges from multiple services and projects simultaneously
• Evaluate recommendations provided for service improvements, with the ability to identify any gaps or alternate solutions.
• Proactively anticipate service issues before they occur and drive suggested changes to execution.

• Expert knowledge in Incident management, Service requests, Change requests and ServiceNow.
• Good support knowledge and experience in providing 24/7 support.
• Experience with source control involving Agile tools such as Azure DevOps.
• Experience and demonstrable knowledge of Agile, Scrum, and/or Kanban methodologies.
• At least 7+ years of total IT experience with 4+ years of experience in relevant technologies
• Ability to understand and analyze business requirements by working with stakeholders.
• Demonstrated ability to work on both Agile and Waterfall projects.
• Good knowledge on PowerShell scripting and automation experience using scripts.
• Copilot or Agentic AI experience.