Senior Associate - Resource Management

The Senior Associate, Resource Management supports staffing, scheduling, capacity planning, workforce analytics, and resource optimization activities for the India Tax practice. This role works closely with the Manager, Talent Optimization and Tax leadership to facilitate effective resource deployment, monitor capacity and utilization, support staffing decisions, and maintain accurate workforce data.

The Senior Associate serves as a key contributor to workforce planning efforts by providing reporting, analysis, and operational support to help ensure resources are aligned with business demands while supporting employee development, engagement objectives, and operational excellence across U.S. and India teams.

Support the scheduling of tax professionals across multiple industries within the India Tax team.

Assist with processing staffing requests and ensuring schedules remain accurate, current, and aligned with business needs.

Monitor resource availability, capacity, PTO, training, and other scheduling commitments.

Identify potential scheduling conflicts, capacity constraints, or workload imbalances and communicate findings to the Manager, Talent Optimization.

Assist with work transitions, reassignments, and workload balancing activities as directed.

Maintain accurate staffing information in scheduling tools, trackers, reports, and workforce planning systems.

Prepare and analyze capacity, utilization, staffing, and availability reports for leadership review.

Track employee availability, chargeable hour projections, and scheduled commitments to support workforce visibility.

Monitor schedule changes and ensure updates are reflected in timely reporting systems.

Identify trends in staffing, utilization, and resource availability and communicate insights to support decision-making.

Support data validation efforts to improve reporting accuracy, workforce visibility, and data integrity.

Assist in workforce planning activities by monitoring forecasted workload, resource demand, and skill requirements.

Provide scheduling, utilization, and capacity-related information as requested by management.

Serve as a resource for routine scheduling inquiries from team members, managers, and engagement teams.

Coordinate with U.S. and India Tax teams to gather staffing information, scheduling updates, and resource needs.

Build effective working relationships with U.S. and India leadership teams to support resource deployment decisions.

Facilitate communication regarding staffing conflicts, priorities, workload balancing, and schedule changes.

Escalate staffing concerns, scheduling issues, or capacity risks to the Manager, Talent Optimization when appropriate.

Follow established scheduling procedures, guidelines, and best practices.

Assist with maintaining scheduling documentation, process materials, and training resources.

Support continuous improvement initiatives by identifying opportunities to enhance scheduling efficiency, reporting quality, and data accuracy.

Participate in team meetings, scheduling calls, capacity review exercises, and workforce planning discussions.

Assist with onboarding and training activities related to scheduling tools, reporting processes, and resource management procedures.

Resource Coordination

Relationship Management

Schedule Management

Problem Solving

Capacity Planning & Tracking

Business Acumen

Workforce Analytics

Time Management

Operational Support

Attention to Detail

Data Accuracy & Reporting

Adaptability

Accuracy and integrity of staffing, scheduling, and workforce planning data.

Timely and effective processing of staffing requests and schedule updates.

Quality, reliability, and usefulness of capacity, utilization, and availability reporting.

Proactive identification and communication of capacity constraints, staffing risks, and workload imbalances.

Responsiveness to scheduling inquiries and ability to support timely decision-making.

Effective support of workload balancing, resource deployment, and staffing processes across U.S. and India teams.

Positive stakeholder feedback from leadership, managers, and engagement teams.

Contribution to improved scheduling efficiency, utilization of visibility, and resource management processes.

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