Senior Associate - Program Management, College Operations

Represent IIDE on-ground at assigned partner colleges and build strong, cordial relationships with senior college stakeholders, faculty, and internal academic teams to ensure smooth academic operations.

Independently manage day-to-day coordination with faculty, trainers, academic teams, and college authorities.

Ensure timely setup and uninterrupted functioning of classrooms, LMS, Zoom sessions, Wi-Fi, and academic tools in line with defined standards.

Own student success metrics, including attendance, engagement, assignment and project submissions, examination completion, retention, CSAT, and NPS.

Serve as the primary escalation point for complex student or college issues and ensure resolution within defined SLAs.

Identify at-risk students early and proactively implement interventions to reduce drop-offs and improve the overall student experience.

Proactively flag risks, gaps, or improvement areas in college partnerships and collaborate with internal teams to drive resolution.

Own on-ground admissions execution at assigned colleges during peak cycle

Counsel inbound and walk-in prospects and support lead qualification and follow-ups

Coordinate enrolment confirmations, documentation, and CRM data accuracy

Execute on-ground seminars, workshops, demos, and short-term programs to support enrolments and brand visibility

Note: Admissions responsibilities are seasonal and do not constitute a year-round sales role.

Own year-on-year placement planning and placement-oriented academic scheduling for assigned batches

Identify senior professionals from industry and organize workshops, masterclasses to create networking and learning opportunities

Support students with resume building, interview preparation, recruiter coordination, and placement communications

Coordinate with internal placement teams to ensure timely execution and student readiness

Mentor and guide Associates or interns on execution standards, reporting, and stakeholder communication

Support onboarding and training of new team members

Review documentation, reports, and on-ground execution quality to maintain consistency and standards

2–5 years of experience in academic operations, student success, college partnerships, or coordination roles

Proven ability to independently manage campuses, programs, or stakeholders

Experience handling escalations and mentoring junior team members is a plus

Strong communication, coordination, and problem-solving skills

Comfortable in execution-driven, on-ground roles with ownership responsibility

Proficient with Google Workspace, CRM systems, and reporting tools

Based in Mumbai