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Responsible for accurately indexing and classifying incoming insurance documents into the appropriate systems/workflows. The role involves reviewing documents, identifying document types, capturing required metadata, and ensuring accurate routing for downstream processing. Key Responsibilities: Review and index documents accurately as per process guidelines. Validate document type, policy details, and required information. Route documents to the appropriate queue/workflow. Maintain accuracy, productivity, and TAT/SLA adherence. Identify exceptions and escalate discrepancies as required. Follow quality, compliance, and data security standards.
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EXL is a global data and AI company that provides analytics, digital operations, and industry-specific services to enterprises in insurance, healthcare, banking, retail, media, and energy.
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