Senior Associate, Launch Manager, US

Implementation Portfolio Management: Oversee and support a portfolio of client implementation projects across their complete lifecycle, from the initial Sales hand-off through to a successful launch.

Cross-Functional Management: Serve as the consultant, application configuration expert, and project manager while keeping both internal and external teams engaged and aligned.

Value Delivery: Translate the deployment of Glia’s tools and technology into measurable ROI for the customer, communicating this value clearly and consistently to executive stakeholders.

Project Management: Build and maintain critical project infrastructure, including project schedules, communication plans, test plans, and RAID logs tailored to each client.

Risk Mitigation : Manage client expectations, proactively flag alignment issues, and escalate blockers through internal channels as necessary to keep timelines on track.

Enablement : Confidently train client administrators on platform configuration and support operators through simulated training exercises.

Process Optimization : Continuously identify, define, and recommend internal procedures to scale and facilitate better service delivery.

2+ years of experience managing implementations for SaaS or Enterprise-level clients

Understanding of APIs, HTML, and network security

Hands-on experience configuring applications or software platforms (e.g., website CMS like Drupal, CRM systems, or enterprise software tools).

Proven ability to coordinate multiple Client-facing projects simultaneously

Experience collaborating across multiple teams including Sales, Product, Customer Success, and Development/Engineering to ensure completion of deliverables

A team player attitude with strong presentation skills, self-confidence, and enthusiasm

Curious by nature, enthusiastic problem solver, capable of meeting challenges in an efficient but also scalable way

Strong project management skills and a background in technical consultancy

Excellent written, oral, and social interpersonal skills across multiple audiences and methods

Highly collaborative and flexible

Growth mindset with a natural curiosity about technology

Experience working in or with Contact Centers

Experience training end-users on systems

Experience within the Financial Services, Insurance, or Healthcare Industries

A project management or technical certification or related professional coursework

Experience working in a consultancy role

Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

The Glia Talent Acquisition team uses @ glia.com and @ gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents.

Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via talent@glia.com