Senior Associate Director, Software Engineering

Role overview

Key responsibilities

• Shape and run the Private Cloud internal customer engagement model, including cadence, forums, communications, and feedback loops.
• Act as the primary customer contact for demand, priorities, expectations, and outcomes.
• Translate customer needs into clear requirements for product and service owners while balancing value, risk, and delivery feasibility.
• Build relationships across CTO technology teams to anticipate issues, unblock delivery, and improve customer experience.
• Coordinate dependencies across connectivity, enterprise infrastructure, cyber security, architecture, and engineering.
• Embed security, resilience, architecture standards, and engineering guardrails, escalating trade-offs for leadership decisions.
• Lead governance readiness for service reviews, quarterly business reviews, and steering forums, including narratives, metrics, and decision requests.
• Track progress, benefits realization, and risk mitigation through to closure.
• Support private cloud platform strategy, transformation roadmaps, operating model improvements, and service ownership.
• Partner with business management and the COO on planning, reporting, financial inputs, workforce management, budget alignment, and audit, risk, and compliance expectations.

Success requirements

• Deliver agreed platform initiatives and transformation milestones on schedule.
• Improve service resilience and performance, including availability, incident trends, recovery, and change success.
• Strengthen governance through clear decisions, fewer ambiguity-driven escalations, and better dependency control.
• Demonstrate cost discipline through delivery within budget and transparent financial inputs.
• Bring strong senior stakeholder engagement experience in large technology, platform, or infrastructure environments.
• Coordinate effectively across multiple technical domains while managing complex interdependencies and competing priorities.
• Apply sound knowledge of private cloud operating models, service management, resilience, and secure-by-design delivery.
• Support strategy and roadmaps using metrics and benefits tracking.
• Work collaboratively and inclusively, communicate simply, own trade-offs and risk reduction, and remove blockers to deliver at pace.