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Senior Application Support Analyst - Pega
Aarorn Technologies Inc
Toronto, CAN
Contract
Senior
Hybrid
3 days ago
PegaSQLUnixJob SchedulingDynatraceELK Stack
Free
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PegaSQLUnix
About the Role
Aarorn Technologies is hiring a Senior Application Support Analyst with Pega experience for a contract role at RBC. The role involves providing user support, system health checks, monitoring, and root cause analysis.
Key Skills for This Role
PegaSQLUnixJob SchedulingDynatraceELK Stack
Responsibilities
- Provide world class user support to a wide variety of RBC employees on a day to day basis, resolving issues in a timely fashion with a high level of customer satisfaction
- Use outstanding organizational and communication skills to stay on top of ongoing issues and manage situations involving multiple teams, both technical and business
- Perform system health check, monitoring, alerting, and corresponding action as required
- Lead the investigation and analysis of application operational failures through to resolution, and drive follow up for root cause identification
- Analyze system monitoring dashboard (Dynatrace), logging system (ELK), and other tools to identify potential issues, conflicts, and risks
- Responsible for ensuring the production and maintenance of high quality support documents and processes
- Write simple SQL queries against database and generate reports
- Establish healthy working relationships across variety of IT partners / units and platforms to build influence and impact with key business partners
Requirements
- Experience with Pega platform and Pega based applications
- Experience with AI powered, application support focused solutions
- Experience with architecture/process workflow analysis and design
- Deadline driven and results oriented; able to meet consistently high quality standards while handling a variety of tasks and deadlines simultaneously
- Excellent interpersonal and communication skills (verbal and written)
- Basic knowledge and troubleshooting of SQL, Unix, Job Scheduling etc
- Experience with monitoring tools and creating dashboards on ELK stack, Dynatrace, and PagerDuty
- Flexibility to be part of a rotational on call support model
Full Job Posting
Position Overview
- We are Hiring For Senior Application Support Analyst Pega Position
- Experience: 6+ years
- Location: Toronto (Hybrid 4 Days Onsite)
- Pay Range CAD 50 CAD 52/Hr.
What will you do?
- Provide world class user support to a wide variety of RBC employees on a day to day basis, resolving issues in a timely fashion with a high level of customer satisfaction
- Use your outstanding organizational and communication skills to stay on top of ongoing issues and manage situations involving multiple teams, both technical and business
- Perform system health check, monitoring, alerting, and corresponding action as required
- Lead the investigation and analysis of application operational failures through to resolution, and drive follow up for root cause identification
- Analyze system monitoring dashboard (Dynatrace), logging system (ELK), and other tools to identify potential issues, conflicts, and risks
- Responsible for ensuring the production and maintenance of high quality support documents and processes
- Write simple SQL queries against database and generate reports
- Establish healthy working relationships across variety of IT partners / units and platforms to build influence and impact with key business partners
What do you need to succeed?
- Experience with Pega platform and Pega based applications
- Experience with AI powered, application support focused solutions
- Experience with architecture/process workflow analysis and design
- Deadline driven and results oriented; able to meet consistently high quality standards while handling a variety of tasks and deadlines simultaneously
- Excellent interpersonal and communication skills (verbal and written)
- Basic knowledge and troubleshooting of SQL, Unix, Job Scheduling etc
- Experience with monitoring tools and creating dashboards on ELK stack, Dynatrace, and PagerDuty
- Flexibility to be part of a rotational on call support model
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