Senior Application Software Engineer

Designs and develops software, systems, and services aligned to pre-defined system architecture.

Develops working knowledge of software architecture decisions and best practices.

Collaborates with team leads to review work to ensure alignment with software architecture.

Implements moderately complex performance optimization and scalability strategies in software design.

Collaborates within and beyond immediate team to understand customer issues and align solutions.

May provide technical guidance and support to customers regarding customer-reported issues, independently.

Coaches, mentors, and guides others to advocate for customers' interests and suggests product enhancements based on feedback.

Influences team to ensure customer satisfaction through timely resolution of issues and effective communication.

Implements customer issue and/or defect handling and training processes, independently.

Investigates and troubleshoots complex product maintenance issues to ensure customer agreement on short- and long-term solutions (e.g., future enhancements).

Collaborates with the team to establish and follow development practices and coding standards.

Exercises judgment and discretion to ensure code quality and adherence to broad acceptance criteria during development.

Keeps up-to-date with industry best practices and applies them to software development processes.

Implements secure coding practices to prevent security vulnerabilities.

Performs periodic maintenance and testing operations for systems that require upgrading or patching (e.g., for critical vulnerabilities).

Exercises judgment and discretion to drive improvements, ensure automation, testing, and debugging of systems to ensure service/product availability, health, support, and reliability.

Collaborates across teams to align on expectations and achieve shared objectives.

Builds and maintains a comprehensive understanding of business, stakeholder, and/or customer needs to build and support effective partnerships.

Actively listens to diverse perspectives and asks questions to ensure understanding of others.

Independently identifies and addresses standard and non-standard issues in accordance with standard practices, escalating more complex issues as appropriate.

Analyzes data and/or information from multiple sources to troubleshoot standard and non-standard errors.

Contributes to knowledge sharing and best practices.

Embraces continuous learning by actively seeking to build knowledge and new skills and/or tools and staying current with industry trends and best practices.

Seeks out and leverages feedback and training to improve skills.

Contributes to a culture of continuous learning and knowledge sharing with team members.

Develops ideas and recommends updates to increase the efficiency and effectiveness of processes, protocols, and workflows within a team.

Seeks input from team members on alternative approaches and methods for improving work.

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