Senior Application Engineer - Customer Experience

Solution architecture — Design demonstration scenarios with the same structured approach used in customer field deployments: clear requirements, defined success criteria, risk assessment, and a documented architecture that can be handed off and reproduced.

Fallback and risk design — Define comprehensive fallback architectures and failure-mode mitigation strategies that protect demonstration integrity under live conditions — anticipating failure paths before they occur and building recovery into the run-of-show by design.

Simulation-driven development — Build and maintain demonstration-specific simulation environments using tools such as NVIDIA Isaac Sim, Gazebo, or MuJoCo to validate and optimize robot behaviors before live deployment, reducing integration risk and rehearsal time.

Application development — Develop, configure, and tune the demo applications and robot behaviors required for each scenario, reusing production-grade software where possible and building purpose-built variants where needed — maintaining code quality and documentation standards throughout.

Workcell ownership — Build and own the Apollo demonstration environment at the California office — including hardware configuration and staging — ensuring the environment meets both technical requirements and the experiential standards expected by VIP visitors.

Hardening and readiness — Drive demonstration readiness through rigorous rehearsal, systematic testing, and issue tracking; identify hardware and software problems early and maintain accountability for their resolution with the relevant engineering teams.

Run-of-show ownership — Own every aspect of live demonstration execution: pre-flight checks, real-time robot operation, presenter support, and calm, decisive triage and recovery when issues arise. Perform consistently under the highest-stakes conditions this company faces.

Guest engagement — Support presenters and engage directly with visitors as needed during live events — answering technical questions clearly, adapting to audience interest in real time, and ensuring every guest interaction reflects well on Apptronik. Leadership and C-suite will typically lead formal presentations for VIP visits.

Post-demonstration review — Lead structured post-demonstration reviews to capture outcomes, failures, and follow-up actions; translate findings into concrete feedback for engineering and product teams to inform platform and capability development.

Event support — Lead or support demonstrations at trade shows, industry events, and customer sites. From time to time, may be asked to lead high-profile demonstrations at Apptronik HQ in Austin. Approximately 20–40% travel is required domestically and internationally.

Concurrent program ownership — Manage multiple demonstration requests in parallel — owning scope, timeline, rehearsal planning, and resource coordination across concurrent visits and events with minimal supervision.

Enablement assets — Build and maintain comprehensive runbooks, SOPs, checklists, and software tools that enable trained colleagues and partners to execute standard demonstrations consistently and independently.

Product feedback loop — Serve as a direct conduit between live customer experience and internal product development — systematically capturing what resonates, what fails, and what customers ask for, and ensuring that intelligence reaches the teams who can act on it.

SKILLS AND REQUIREMENTS:

Demonstrated ability — to turn ambiguous, high-stakes visit objectives into robust, repeatable demonstration architectures with minimal supervision — owning the full lifecycle from scoping through delivery and review.

Proven track record — delivering live demonstrations to executive and VIP audiences — including keynotes, investor visits, and trade shows — with documented success in risk management, fallback design, and live recovery.

Demonstrated expertise — solving complex technical and operational problems under time pressure, including leading live triage and recovery during demonstrations where failure is not an option.

Proven program management capability — across multiple concurrent demonstration requests, including scope definition, timeline management, rehearsal planning, and cross-functional coordination.

Robotics software — Expertise working with C++, Python, and ROS in a Linux development environment.

Robotics fundamentals — Strong understanding and practical application of robotic concepts including kinematics, dynamics, motion planning, and control systems.

Simulation — Extensive experience using robotics simulation tools (NVIDIA Isaac Sim, Gazebo, MuJoCo, or equivalent) to design, validate, and optimize robot behaviors and reduce integration risk prior to live deployment.

Communication skills — Strong ability to explain complex technical concepts clearly to non-technical audiences, build rapport with visitors, and support presenters effectively during high-priority events. Comfort engaging directly with guests in a supporting role, including handling technical questions with confidence and composure.

Cross-functional influence — Ability to align Sales, Marketing, Engineering, and CS stakeholders on demonstration scope and objectives, and to communicate technical constraints and tradeoffs clearly to non-technical partners.

EDUCATION and/or EXPERIENCE:

Bachelor's degree in Computer Science, Mechanical Engineering, Electrical Engineering, or a related field required. Master's degree preferred.

4+ years of hands-on experience in a customer-facing engineering role, with a proven track record of independently owning high-stakes demonstrations or deployments of mobile robotic systems end-to-end.

PHYSICAL REQUIREMENTS:

Prolonged periods of sitting at a desk and working on a computer

Must be able to lift 25-45 pounds at times

Vision to read printed materials and a computer screen

Hearing and speech to communicate

International travel likely; passport highly desired

Travel up to 40% may be required

Compensation: The annual compensation for this position is $165,000 - $190,000 (USD) + 20% bonus target

This is a direct hire. Please, no outside Agency solicitations.

Apptronik provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.