Senior Application Engineer

Responsibilities

• Provide L2/L3 application support and manage production incidents within SLAs.
• Handle Incident, Problem, and Major Incident Management activities.
• Perform proactive monitoring and participate in on-call support and incident escalation.
• Follow ITIL best practices for Incident, Problem, Change, and Service Request Management.
• Conduct impact analysis and implement standard changes in production.
• Coordinate communication during major incidents and maintain operational documentation.
• Perform Root Cause Analysis (RCA) for recurring and critical incidents.
• Identify and implement improvement opportunities and automation initiatives.
• Create and track vendor support tickets and coordinate issue resolution with vendors.
• Support CI/CD pipeline activities and collaborate on release management.
• Use automation tools to improve deployment and operational processes.

Required Qualifications

• Bachelor’s degree in computer science, IT, Engineering, or related field.
• 5-7 years of experience in Application Maintenance & Support (AMS).
• Strong knowledge of ITIL processes and service management frameworks.
• Experience in production support with strict SLAs.
• Excellent troubleshooting, analytical, communication, and stakeholder management skills.
• Proficient in Python, Node.js, Docker, Git, Visual Studio Code.
• Experience with CI/CD pipelines, Ansible, and DevOps practices.
• Familiarity with industrial/communication tools such as SIOME and UAExpert.
• Skilled in application monitoring, log analysis, incident troubleshooting, and production support.
• ITIL Foundation Certification (preferred).
• Experience with DevOps and CI/CD tools (preferred).
• Knowledge of industrial automation, OPC UA, or related technologies (preferred).
• Experience working in Agile environments (preferred).

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