greenhouse
Senior Analyst, Retail Operations
Gridmatic Inc
Houston, USA
Full-time
Mid Level
Onsite
Discovered 1 weeks ago
Free
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- Billing Oversee the timely and accurate generation of customer invoices Monitor and resolve billing exceptions and discrepancies Partner with internal teams to improve billing accuracy and automation
- Oversee the timely and accurate generation of customer invoices
- Monitor and resolve billing exceptions and discrepancies
- Partner with internal teams to improve billing accuracy and automation
- Customer Enrollment Ensure all commercial customers are enrolled accurately and on schedule Manage enrollment exceptions and troubleshoot issues as they arise Collaborate with IT and third-party vendors to enhance and automate enrollment systems
- Ensure all commercial customers are enrolled accurately and on schedule
- Manage enrollment exceptions and troubleshoot issues as they arise
- Collaborate with IT and third-party vendors to enhance and automate enrollment systems
- Regulatory Monitor and interpret regulations across ERCOT, PJM, and other U.S. power markets Ensure in compliance with market rules and commission guidelines (FERC, PUC, State, and utilities) and prepare data and assist with regulatory filings, audits, and reports Partner with legal, compliance, and operations teams to assess and manage regulatory risk
- Monitor and interpret regulations across ERCOT, PJM, and other U.S. power markets
- Ensure in compliance with market rules and commission guidelines (FERC, PUC, State, and utilities) and prepare data and assist with regulatory filings, audits, and reports
- Partner with legal, compliance, and operations teams to assess and manage regulatory risk
- Commissions Track and report on commission structures, performance, and exceptions Address broker inquiries professionally and efficiently Develop tools and reporting processes to automate and optimize commission workflows
- Track and report on commission structures, performance, and exceptions
- Address broker inquiries professionally and efficiently
- Develop tools and reporting processes to automate and optimize commission workflows
- Customer Service Respond to customer inquiries and issues with clarity, professionalism, and urgency Ensure seamless coordination between operations, billing, and support teams
- Respond to customer inquiries and issues with clarity, professionalism, and urgency
- Ensure seamless coordination between operations, billing, and support teams
- Data Analytics Analyze operational and financial data to identify trends, gaps, and opportunities Develop dashboards and predictive models using SQL, Python, Tableau, and Power BI Support business decisions with clear, concise reports and visualizations
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