The Senior Analyst, Quality Control performs independent quality review across BSA/AML & Sanctions Operations — alerts, cases, complex investigations, merchant acquiring, and sanctions dispositions. Using UAT-measured review times, the Senior Analyst executes the weekly QC sample, classifies findings against the error taxonomy, and provides objective, examiner-ready feedback that improves narrative and disposition quality without holding production disposition rights.
Key Skills for This Role
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About the Role:
The Senior Analyst, Quality Control performs independent quality review across BSA/AML & Sanctions Operations — alerts, cases, complex investigations, merchant acquiring, and sanctions dispositions. Using UAT-measured review times, the Senior Analyst executes the weekly QC sample, classifies findings against the error taxonomy, and provides objective, examiner-ready feedback that improves narrative and disposition quality without holding production disposition rights.
What You Will Do:
Execute the weekly QC sample across alerts, cases, complex investigations, merchant acquiring, and sanctions dispositions.
Assess each item against the five-element documentation baseline and the Knowledgeable Third-Party Standard.
Classify findings using the error taxonomy (critical, significant, administrative) and document rationale clearly and consistently.
Provide constructive, objective feedback to analysts and investigators; participate in monthly calibration sessions.
Identify recurring quality themes and escalate to the QC Lead for thematic review and effective-challenge follow-up.
Maintain QC working papers in the results repository; support audit and examination requests with evidence of review.
Preserve independence — perform read-only review only, with no production disposition authority.
What You Will Need:
Bachelor's degree preferred; equivalent work experience considered.
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CAMS preferred; if not held, expected to obtain within 12 months of hire.
5+ years of BSA/AML alert review, investigations, or QC/QA experience.
Proficiency with Actimize, FCRM, and/or Bridger and case-management workflows.
Prior quality-review, peer-review, or independent-testing exposure preferred.
Strong analytical and pattern-recognition skills with an eye for documentation quality.
Objectivity and consistency in applying sampling and error-taxonomy standards.
Clear written communication at examiner-ready standard.
Working knowledge of Excel data analysis and SharePoint.
Collaborative, constructive feedback orientation.
Products & Services Knowledge
Quality review is only reliable when the reviewer understands the product behind each alert or case. The Senior Analyst, Quality Control is expected to recognize product-specific red flags and confirm that dispositions reflect them across:
Card Issuing / Prepaid — GPR, payroll, corporate disbursement, gift, and government/student cards, including source-of-funds and customer vs. non-customer designations.
Acquiring (Merchant & ATM) — merchant/ISO/payment-facilitator and ATM cash-access typologies.
Tax Products — refund-transfer and advance activity and related seasonal typologies.
Digital Payments & Faster Payments (Visa Direct / Mastercard Send) — push/pull disbursement dispositions.
The responsibilities listed above are not all inclusive and may be changed at any time.
Salary range: $50,000 – $84,000
The salary range reflects the minimum and maximum target for a new hire in this role. Individual pay within the range will be determined by multiple factors which can include but are not limited to a candidate’s experience, qualifications, skills, and location. Your recruiter can share more about the specific salary for your location during the hiring process. Ranges may be modified in the future. This role is also eligible for an annual performance-based incentive opportunity. Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more.
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Don’t have everything listed under qualifications? If you’re excited about this role but your experiences don’t match exactly to everything in the posting, we encourage you to apply anyway. You may be just the right candidate for this or other Pathward roles. Pathward is an equal employment opportunity employer and considers candidates for roles without regard to their race, sex, national origin, ethnicity, age, disability or any other category protected by law.
Who we are:
Our commitment to inclusion is woven into our DNA. We believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.
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About Pathward, N.A.
Financial Services
Pathward is a national bank focused on financial inclusion, partnering with fintechs, program managers, and government agencies to deliver innovative banking and payment solutions to underserved markets.
