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Senior Analyst - Order Management
Freshworks
Chennai, IND
Full-time
Associate
Onsite
Discovered 4 weeks ago
Microsoft ExcelGoogle SuiteSAPOrder ManagementProcess ImprovementContract Management
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Role Overview
We are looking for a highly skilled Senior Analyst – Order Management to join our dynamic team. In this role, you will be responsible for ensuring accurate and efficient order processing and contract management while collaborating with cross-functional teams to support business operations. In additi
Key Skills for This Role
Microsoft ExcelGoogle SuiteSAPOrder ManagementProcess ImprovementContract Management
Full Job Posting
Job Overview
We are looking for a highly skilled Senior Analyst – Order Management to join our dynamic team. In this role, you will be responsible for ensuring accurate and efficient order processing and contract management while collaborating with cross-functional teams to support business operations. In additi
Key Responsibilities
- Process and manage customer orders by drafting contracts, ensuring accuracy and compliance with company policies.
- Work closely with Sales, Finance, and other Internal teams to resolve order-related issues and improve workflows.
- Maintain meticulous attention to contract details, ensuring alignment with billing policies.
- Analyze order management processes and recommend improvements to enhance efficiency.
- Assist in revenue recognition processes and support audit requirements.
- Provide excellent customer service by addressing inquiries and resolving discrepancies efficiently.
- Utilize Microsoft Excel, Google Suite, SAP, and other tools for reporting, data analysis, and process optimization.
Requirements
- 5+ years of Order to Cash experience in a high-growth SaaS environment.
- Business degree in Accounting, Finance, or Management preferred.
- Excellent communication skills, with the ability to interact across all levels, functions, and geographies.
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