Senior Analyst - IT Support

Support Mobile Device Management (MDM) processes and device compliance requirements.

Execute onsite troubleshooting activities, including: Basic networking support Server room familiarity Cabling, and rack & stack activities where required

Basic networking support

Server room familiarity

Cabling, and rack & stack activities where required

Proactive Support & Continuous Improvement

Provide proactive support by identifying and resolving performance issues before impact (e.g., using performance monitoring tools such as Nexthink or similar).

Share knowledge and provide guidance/training to improve colleague experience and technology adoption.

Support local projects such as office moves, hardware deployments, and upgrades as assigned.

Required Experience & Qualifications (Non-Negotiable)

7+ years of relevant IT Support experience (hands-on, end-user support).

Strong experience in a corporate/enterprise environment supporting professional end users.

Experience supporting 100+ users .

Proven experience delivering onsite IT support (not remote-only).

Bachelor’s Degree required (technical degree preferred but not mandatory).

Excellent English communication (spoken and written). Arabic is a plus but not required.

Preferred Background (Highly Valued)

We will prioritize candidates with experience in:

Consulting / Professional Services

Big 4

Banking / Financial Services

Large multinational corporate environments

We will generally avoid profiles mainly from:

Small local companies

Retail environments

IT repair shops / hardware-only repair businesses

Call center/helpdesk-only environments without onsite enterprise exposure

Companies without structured corporate IT standards

Skills & Competencies

Strong troubleshooting and analytical problem-solving skills

Excellent customer service mindset and colleague-first approach

Strong organization, prioritization, and ownership of tasks

Professional, calm under pressure, and able to handle urgent issues appropriately

Confident supporting senior stakeholders/executives

Comfortable working with local and remote teams across time zones

Eligibility / Practical Requirements

Candidates already based in Saudi Arabia are strongly preferred .

Candidates outside Saudi Arabia may be considered only if the profile is outstanding.

No relocation package — candidates must be comfortable with this.

Must be willing to work onsite 5 days/week in Riyadh.

Must be comfortable providing occasional after-hours and weekend support in emergencies.

Must be comfortable supporting both Windows and Mac environments.

Equal Opportunity

Marsh McLennan is committed to creating a diverse, inclusive, and flexible work environment. We provide equal employment opportunity in line with applicable laws and company policies.