Senior Analyst, IT Cloud & Infrastructure

Support day-to-day cloud operations, governance, monitoring, and service ownership activities.

Identify opportunities to optimize cloud consumption, automation, performance, resiliency, and cost efficiency.

Reinforce governance practices, operational controls, standards adherence, and service accountability.

Contribute to continuous improvement initiatives across cloud and infrastructure platforms.

Support complex incidents, major incidents, problems, and changes involving cloud, hosting, storage, and related infrastructure services.

Analyze root causes, recurring issues, and service risks while driving corrective and preventative actions.

Ensure operational readiness and risk assessments are completed for infrastructure changes.

Collaborate with MSPs and internal teams to improve service stability and outcomes.

Support enterprise backup, recovery, disaster recovery, and business continuity processes.

Review recovery readiness, restore testing outcomes, retention compliance, and operational risks.

Participate in transition-to-run activities for new technologies and infrastructure services.

Validate runbooks, monitoring, support models, CMDB records, and operational procedures prior to service acceptance.

Monitor availability, capacity, performance, backup success, and infrastructure health trends.

Identify risks, bottlenecks, and opportunities for operational improvement.

Maintain accurate asset, configuration, and operational documentation.

Support audit, compliance, and governance activities through operational evidence and control validation.

Collaborate with infrastructure, security, application, identity, workplace, and project teams to resolve issues and improve service delivery.

Work closely with MSPs and technology vendors to ensure service quality and operational accountability.

Translate technical findings into actionable recommendations for leaders and stakeholders.

Support and mentor junior team members while promoting operational excellence and consistent practices.

You are a highly collaborative technology professional with a passion for operational excellence, infrastructure reliability, and continuous improvement.

You thrive in complex enterprise environments and enjoy partnering with stakeholders to solve problems, optimize services, and deliver secure, scalable technology solutions.

You possess strong technical expertise across cloud and infrastructure platforms and can effectively translate technical findings into practical business recommendations.

Minimum 8 years of experience supporting cloud, infrastructure, datacenter, hosting, storage, backup, or related enterprise technology environments.

Experience working within complex hybrid cloud and on-premises environments.

Experience supporting service management processes including Incident, Problem, Change, Capacity, and Availability Management.

Experience working with Managed Service Providers (MSPs), vendors, and cross-functional technical teams.

College Diploma in Information Technology, Computer Science, Engineering, or a related discipline.

Bachelor's Degree in Information Technology, Computer Science, Engineering, or a related field is considered an asset.

Toronto, Canada’s largest city and financial hub, is a center of innovation, commerce, and culture. Known for its diverse economy and vibrant urban environment, Toronto offers unparalleled access to talent, technology, and global connectivity.

Our Toronto office serves as a strategic hub for corporate functions, technology development, and business operations. Here, we drive initiatives that support Vale Base Metals’ global operations, leveraging advanced analytics, digital transformation, and strategic planning to ensure operational excellence across all regions.

Toronto’s dynamic ecosystem enables collaboration with leading technology partners, universities, and research institutions, fostering innovation in mining and metals processing. This location is integral to shaping the future of sustainable mining and advancing our commitment to responsible resource development.

At Vale Base Metals, we are committed to ensuring an inclusive work environment where people feel comfortable to be themselves. Vale encourages everyone to express their ideas and opinions and values the plurality of individual profiles. We want our people to feel that all.

We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome – they are critical to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation, or any other personal consideration that makes us different.

Vale is an equal opportunity employer seeking to increase diversity across our operations and improve equal opportunity at Vale and in the mining industry.

Accommodation is available throughout our recruitment process for applicants with disabilities.

Vale uses artificial intelligence to screen, assess, and/or select applicants for this position.

Pay Grade: F4T