Senior Analyst

Your Role:

• Handle credit and collection activities for a specific territory, business segment or region:
• The Collector is responsible for managing a portfolio of customer accounts to ensure timely payment, resolve overdue balances, and maintain positive relationships while supporting the organization’s cash flow objectives
• Contact customers via phone, email, and other channels to collect overdue payments
• Responsible for the delivery the performance as per SLA/KPI targets set
• Investigate and resolve payment discrepancies, disputes, and issues impacting collections
• Review and monitor accounts receivable aging reports; prioritize collection efforts based on risk and overdue status
• Document all collection activities and update account status in the system accurately
• Collaborate with internal teams (sales, customer service, Billing) to resolve account issues and facilitate payment
• Recommend payment plans or escalate accounts as needed according to policy
• Maintain professional, customer-focused communication always
• Identify trends or recurring issues and suggest process improvements
• Comply with all company policies and relevant regulations as per ISO Standards
• Support month-end and year-end closing activities as required by collaborating with Cash applications team
• Responsible for the delivery of service levels and SLA/KPI targets for the accounting function.
• Back-up and support other A/R personnel as needed
• Buddy up with new joiners/Analyst to help them on Process queries
• Kaizen ideas to mitigate process challenges
• Actively participate in Process improvement projects.
• Regular one on one connect to take guidance/feedback to improve the performance
• Who You are:
• Education: Bachelor’s degree in any streams (accounting preferred)
• Experience: 5 to 7 years proven Credit and Collection experience in a corporate environment.