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Senior Amazon Connect Engineer
Miratech
Remote, IND
Full-time
Senior · 5+ years experience
Remote
Discovered 3 weeks ago
Amazon ConnectAWSAmazon BedrockOpenAILangChainLambda
Free
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Amazon ConnectAWSAmazon Bedrock
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Amazon ConnectAWSAmazon BedrockOpenAILangChainLambda
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Responsibilities
- Lead the migration of digital contact center workloads from Genesys and LivePerson to Amazon Connect.
- Design and implement chat, chatbot, SMS, email, and WhatsApp solutions using Amazon Connect and AWS services.
- Develop and integrate custom chat widgets and portals, including JWT authentication and secure API invocation.
- Build and maintain custom widgets using AWS SDKs and APIs for enhanced agent and customer experiences.
- Collaborate with cross-functional teams to integrate Amazon Connect with CRM platforms (e.g., Salesforce, ServiceNow).
- Implement GenAI-powered solutions for customer and agent interactions using Amazon Bedrock, OpenAI, and other LLMs.
- Ensure robust security, scalability, and compliance across all digital implementations.
- Troubleshoot and optimize Amazon Connect digital setups, including routing, flows, and channel configuration
- 5+ years of experience in contact center platforms, with at least 3 years in Amazon Connect.
- At least 2 years of hands-on experience implementing digital channels (chat, chatbot, SMS, email, WhatsApp).
- Strong proficiency in AWS services: Lambda, API Gateway, DynamoDB, S3, CloudWatch, Cognito, etc.
- Experience with JWT setup, secure API invocation, and portal/chat widget integration.
- Proven ability to develop custom widgets using AWS SDKs and APIs.
- Familiarity with GenAI tools and frameworks (Amazon Bedrock, OpenAI, LangChain, etc.).
- Experience in designing and implementing Amazon Connect digital routing and flows.
- Strong problem-solving skills and ability to work in agile, fast-paced environments.
Nice to Have
AWS Certified Developer or Solutions Architect.
Experience with Genesys and LivePerson migrations.
Exposure to regulated industries (e.g., healthcare, finance) with compliance frameworks like HIPAA.
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