indeed
Senior Amazon Connect Engineer
Cloudelligent
Remote, IND
Full-time
Remote
Discovered 1 weeks ago
Amazon ConnectAWSAWS LambdaAPI GatewayStep FunctionsDynamoDB
Free
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Amazon ConnectAWSAWS Lambda
Role Overview
Design, implement, and optimize cloud-based contact center solutions using Amazon Connect and the broader AWS ecosystem.
Deliver scalable, secure, and AI-powered customer engagement solutions with customers, solution architects, and cross-functional teams.
Contribute to solution design, technical workshops, and go-to-market initiatives for contact center modernization.
Key Skills for This Role
Amazon ConnectAWSAWS LambdaAPI GatewayStep FunctionsDynamoDB
Full Job Posting
Job Objective
Design, implement, and optimize cloud-based contact center solutions using Amazon Connect and the broader AWS ecosystem.
Deliver scalable, secure, and AI-powered customer engagement solutions with customers, solution architects, and cross-functional teams.
Contribute to solution design, technical workshops, and go-to-market initiatives for contact center modernization.
Work Arrangement
- Employment is full-time.
- The role is remote in India.
- Working hours are 8:00 am to 5:00 pm CST, US Central Time.
Responsibilities
- Design, implement, and support enterprise-scale Amazon Connect solutions.
- Configure Contact Flows, Queues, Routing Profiles, Quick Connects, Hours of Operation, and Agent Workspaces.
- Develop serverless applications with AWS Lambda, API Gateway, Step Functions, DynamoDB, Amazon S3, and EventBridge.
- Integrate Amazon Connect with CRM, ERP, ServiceNow, Salesforce, Zendesk, and other enterprise platforms.
- Implement conversational AI with Amazon Lex and Amazon Bedrock.
- Configure Contact Lens, call recording, transcription, analytics, and reporting.
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