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Senior Amazon Connect Developer
Miratech
Remote, USA
Full-time
Senior · 6+ years experience
Remote
Discovered 3 weeks ago
Amazon ConnectAWS LambdaDynamoDBS3CloudWatchGoogle Dialogflow CX
Free
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Amazon ConnectAWS LambdaDynamoDB
Key Skills for This Role
Amazon ConnectAWS LambdaDynamoDBS3CloudWatchGoogle Dialogflow CX
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Responsibilities
- Design, develop, and maintain Amazon Connect contact flows, IVR solutions, and call routing strategies.
- Configure routing profiles, queues, callbacks, emergency messaging, and business hours/holiday routing within Amazon Connect.
- Develop AWS Lambda functions and integrate Amazon Connect with DynamoDB, S3, CloudWatch, and other AWS services.
- Build and support integrations with CRM platforms, third-party applications, APIs, and backend systems.
- Implement conversational AI and chatbot solutions using Google Dialogflow CX or similar platforms.
- Troubleshoot and resolve issues related to Amazon Connect, AWS services, and contact center operations.
- Support CI/CD processes and infrastructure automation using tools such as Terraform and CloudFormation.
- Collaborate with business stakeholders, operations teams, and technical teams to deliver scalable and reliable contact center solutions.
- 6+ years of experience in contact center technology, engineering, or operations roles.
- 4+ years of hands-on experience with Amazon Connect, including contact flow design, routing strategies, IVR configuration, and contact center integrations.
- Strong experience designing and building Amazon Connect contact flows using AWS Lambda and DynamoDB.
- Expertise in call routing design, including routing profiles, queues, callbacks, emergency messaging, dynamic business hours, and holiday routing.
- Practical experience with AWS services commonly used with Amazon Connect, including Lambda, DynamoDB, S3, and CloudWatch.
- Strong programming experience in Python with AWS Lambda and API integrations.
- Experience integrating Amazon Connect with CRMs, third-party applications, APIs, and backend systems.
- Understanding of contact center and telephony fundamentals, including IVR design, call routing, VoIP concepts, and omnichannel customer engagement.
- Familiarity with version control tools such as Git, GitHub, or TFS.
- Experience with CI/CD and Infrastructure-as-Code tools such as Terraform, CloudFormation, or similar technologies.
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