Senior Amazon Connect Developer

Responsibilities

• Design, develop, and maintain RESTful APIs to support frontend applications and enterprise integrations.
• Design and optimize DynamoDB schemas, indexes, and data access patterns for scalable applications.
• Develop and maintain Python-based AWS Lambda functions for business logic and automation.
• Modify, enhance, and maintain Amazon Connect contact flows and routing logic.
• Collaborate with UI development teams to translate business requirements into backend services and APIs.
• Work directly with Amazon Professional Services on Amazon Connect implementation and enhancement initiatives.
• Design and support event-driven architectures using AWS services such as Lambda, EventBridge, SQS, SNS, and API Gateway.
• Support and optimize data flows across AWS services and integrated systems.
• Implement secure, scalable, and highly available cloud-native solutions.
• Troubleshoot application, integration, and infrastructure issues across AWS environments.
• Collaborate with cross-functional teams to ensure reliable and efficient service delivery.
• Participate in production support activities and occasional after-hours deployments when required.
• 8+ years of hands-on experience with AWS.
• 4+ years of experience with Amazon Connect, including contact flows, routing, queues, and integrations.
• Strong proficiency in Python, including development of AWS Lambda functions.
• Experience with AWS services including Lambda, API Gateway, S3, IAM, EventBridge, SQS, SNS, and CloudWatch.
• Extensive experience designing and implementing RESTful APIs and backend integrations.
• Strong knowledge of DynamoDB schema design, indexing strategies, and performance optimization.
• Experience designing and supporting cloud-native and event-driven architectures.
• Knowledge of CI/CD pipelines and deployment automation practices.
• Strong communication skills with the ability to work effectively across engineering and business teams.