Senior AI Operations Engineer

We encourage you to bring your expertise and perspective. You will play an important role in delivering solutions, improving processes, and strengthening Copilot operations across the organization.

Proven experience (2+ years) supporting Microsoft 365 technologies, including hands-on experience with Copilot Premium or equivalent AI-driven platforms.

Strong understanding of how Copilot integrates with SharePoint Online, OneDrive, Exchange, Microsoft Search, and related services.

Demonstrated ability to independently analyze and resolve complex technical issues, including those involving data access, permissions, and platform behavior.

Experience performing root cause analysis across multiple domains (data, identity, configuration) and recommending improvements.

Ability to manage and prioritize multiple issues or projects, working effectively with limited supervision.

Working knowledge of security, compliance, and governance controls, including sensitivity labels, retention, and access management.

Experience operating within an IT service management framework (e.g., ServiceNow), including incident, request, and problem management.

Strong communication skills, with the ability to work directly with stakeholders to understand issues and apply solutions.

3– 5 years of experience in IT support or platform operations.

Experience supporting enterprise-scale implementations of Microsoft 365 or similar platforms.

Demonstrated ability to identify process improvement opportunities and recommend changes that enhance service delivery.

Experience contributing to projects or initiatives with moderate scope and duration, including feature rollouts or system enhancements.

Ability to collaborate across technical domains and influence outcomes without direct authority.

Proven ability to produce clear, structured documentation and operational guidance.

In this role, you will typically be required to:

Work in a hybrid environment in accordance with company policy.

Collaborate with cross-functional teams across Infrastructure, Security, Identity, Compliance, and Digital Workplace.

Independently manage workload and contribute to projects with defined scope and timelines.

Engage regularly with stakeholders to address operational needs and improve service outcomes.

Apply analytical thinking to solve problems of moderate scope and complexity.

For this position, we currently expect to offer a base salary in the range of Alpharetta: $87K - $115K or Halifax: 85K CAD – 105K CAD. Your salary offer will be based on an assessment of a variety of factors including your specific experience and work location.

In addition, you will be offered competitive target incentive compensation, with awards based on overall corporate and individual performance. On top of this, you will be eligible for a comprehensive and competitive benefits package which includes medical plans for you and your family, health and wellness programs, retirement plans, tuition reimbursement, paid vacation, and much more.

Where this role is based in the United States of America, this role is Exempt for FLSA purposes.