Senior AI/ML Engineer

Customer Experience (CX) organization is founded on delivering the Delta Brand experience via welcoming, elevating, and caring service, offering distinctive and premium choices to our customers across all destinations, and personalizing the experience to create memorable connections and deepened relationship with Delta.

CX’s Center of Excellence team is established to unlock new capabilities for Personalization, Insights, and Analytics. This team will deliver tangible, immediate incremental value to Delta using Artificial Intelligence/Machine Learning, simulation, optimization, visualization, and advanced analytics.

The Center of Excellence (COE) team seeks a Sr AI ML Engineer to design, develop, operationalize, and support AI/ML solutions that drive measurable business value and enhance the customer experience. This role will partner closely with data scientists, data engineers, and business stakeholders to build scalable machine learning pipelines, productionize models, develop lightweight user-facing applications, and maintain reliable AI/ML solutions in production environments. The ideal candidate will combine strong software engineering fundamentals with practical experience across the AI/ML lifecycle, including model development, deployment, monitoring, automation, and ongoing optimization. This individual will also contribute to establishing engineering best practices, ensuring model reliability and governance, and delivering insights and capabilities that help solve complex business problems across the customer journey.

· Refactor and optimize Data Science and Machine Learning codebases using software engineering best practices, including modular design, documentation, testing, code reviews, and reusable components.

· Maintain ML code repositories in GitLab, ensuring effective version control, release management, and reproducibility of experiments through proper management of code, datasets, configurations, and model artifacts.