Senior AI Implementation Manager

PMP certification and/or MBA strongly preferred

Proven experience managing complex, cross-functional, client-facing projects

Strong technical aptitude; comfortable working with APIs, integrations, and system configurations

Experience with conversational AI, IVR, or contact center technology a plus

Prior experience with financial institutions (credit unions, community banks) strongly preferred

Strong ability to influence without authority and drive alignment across teams

Excellent communication skills, with the ability to translate technical concepts for non-technical stakeholders

Ability to operate independently in ambiguous, fast-moving environments

Complex implementations delivered successfully, on time, and within scope

Strong client relationships and satisfaction throughout the implementation lifecycle

Effective cross-functional collaboration and leadership across internal teams

At Posh, we’re revolutionizing the way financial institutions serve their communities.

Through innovative AI solutions, we make customer support more accessible, fast, and enjoyable for both callers and staff members. Our AI assistants span digital (web and mobile) and voice (phone) channels, while our internal-facing solutions directly augment staff members’ ability to serve.

We believe the most successful AI products are built on a symbiotic relationship between humans and AI; each empowered to put their best foot forward. The bar is low, but the ceiling is high. Come build with us.

Posh does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.