Senior Agent Operations Associate

Lead implementations: Lead agent implementations from workflow discovery and design through configuration, testing, launch readiness, and post-launch performance. Partner with Customer Strategy, which owns the overall customer relationship.

Design and improve workflows: Translate complex customer processes into reliable automated workflows, including routing, downstream actions, integrations, and human-in-the-loop paths.

Own production performance: Build reporting, diagnose workflow performance, and prioritize improvements across automation efficiency, quality, SLA performance, and customer impact.

Increase automation: Identify why tasks require human review or manual fallback and develop, test, and monitor improvements that safely move work toward automated completion.

Build the playbook: Turn successful implementation and optimization approaches into repeatable processes, configurations, and testing methods that help the team scale.

We expect candidates with 2-4 years of experience from backgrounds such as consulting, finance, analytics, operations, technical implementation, product, or related roles. We care more about learning velocity, evidence of achievement, and ownership than a specific tenure range.

You may be a strong fit if:

Have owned complex operational, implementation, or technical projects end to end

Think in systems and identify the highest-leverage problems to solve

Combine analytical rigor with practical execution

Have strong technical instincts and either experience with, or the ability to quickly learn, tools such as SQL, logs, APIs, integrations, and agent configuration

Communicate clearly across customers, operators, and engineers, and bring structure to ambiguous work