Senior Admissions Assistant

Communicating with prospective students and their representatives, providing prompt and accurate information, advice and admissions decisions, and delivering an excellent customer experience

Maintaining accurate records relating to prospective students, admissions and student recruitment

Contributing to ongoing initiatives in support of continuous improvement in process and policy

Developing a comprehensive knowledge and understanding of prospective students, recruitment partners, and global higher education systems and qualifications

Maintaining operational systems and processes and ensuring compliance with policy and procedures

Provide guidance, training and support to colleagues

Contribute to the effective and efficient running of the service through a collaborative team approach, providing assistance to colleagues as appropriate

The Person

Knowledge, Skills and Experience

Ability to work both independently and flexibly as part of a multi-disciplinary team. Ability to use initiative and prioritise own workload in a dynamic environment

Ability to build and maintain strong internal and external working relationships, and to work in a confidential and discrete manner

Proven experience of working in a busy, high volume, customer focused environment

Strong attention to detail with a commitment to data accuracy and integrity. Ability to work quickly and accurately to strict deadlines

Excellent IT skills and the ability to work with a range of digital systems. Experience of using large digital systems to input data, maintain records, extract information and produce documents and reports

Excellent organisational and administrative skills

Excellent written and verbal communication and interpersonal skills, including those relating to tact and discretion, and the ability to relate to, and interact with, persons with diverse cultural backgrounds

Ability to assimilate a wide range of, sometimes complex, information and provide support and advice to prospective students, staff and stakeholders as appropriate. This will include the ability to interpret and apply knowledge of a range of policies, procedures, regulatory and legislative matters

Experience of student admissions or related areas in the HE sector or a comparable business environment is desirable.

Attributes and Behaviour

Communicating

Is factually correct and gives consistent verbal and non- verbal messages

Tailors content of communication to the audience, changing style, tone and format appropriately

Clear and concise

Planning and Organising

Effective at managing a variable and heavy workload

Plans workload in and tasks in a systematic way

Ensures that all activities are completed on time

Uses own and others’ time effectively

Team Working

Respects the expertise and contribution of others even if own opinion is different

Shares relevant and useful information with others

Keeps other team members up to date with progress

Willing to help others and share workloads

Supportive of team decisions

Asks others’ opinion

Delivering Services

Demonstrates high energy and commitment to the delivery of excellent service

Knows and understands customer needs in terms of area output

Has a positive attitude for doing things better

Pays attention to detail

Gathering Information

Gathers relevant information and facts

Keeps up to date with University issues

Is wary of assuming things

Has an eye for detail, spotting errors and ensuring accuracy of information

Qualifications

Educated to A Level or equivalent

Educated to Degree level or equivalent or an appropriate combination of relevant qualifications and demonstrable transferrable experience is desirable.

Newcastle University is a global University where everyone is treated with dignity and respect. As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.

We are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society. We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population.

At Newcastle University we hold a Gold Athena Swan award in recognition of our good employment practices for the advancement of gender equality. We also hold a Race Equality Charter Bronze award in recognition of our work towards tackling race inequality in higher education REC. We are a Disability Confident employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme.

In addition, we are a member of the Euraxess initiative supporting researchers in Europe.

Requisition ID: 29746