Senior Account Manager- People Solutions

Working at Lockton

Your Responsibilities

• Lockton is seeking a motivated and detail-oriented Senior Account Manager in the Employee Benefits space. This role requires a strong commitment to building relationships, exceeding client expectations, and providing excellent client service. As a Senior Account Manager, you will oversee the day-to-day management and support of employee benefits policies, ensuring client satisfaction and successful renewals.

Position Responsibilities

• Lead the servicing of a designated book of business, including renewal, marketing, issue resolution, and client support. • Use discretion and independent judgment to analyze industry trends and provide related guidance to clients. • Address and resolve escalated claims, billing, and eligibility issues to ensure timely and satisfactory outcomes for clients. • Develop financial models and reports for clients and senior team members. Provide interpretation, implications of analysis, and actionable recommendations. • Participate in client strategy and renewal meetings to understand client expectations and ensure that the results align with our commitments. • Lead the marketing of all product lines, develop presentation of results and present results, with oversight. • Lead communications, and open enrollment activities to ensure a successful renewal process, along with supporting implementation. • Participate in negotiations with carriers for new and renewal quotes. Prepare renewal presentation and present results, with oversight. • Analyze quotes to determine appropriate recommendations and ensure adequate coverage for clients. • Identify gaps in coverage or cross-sell opportunities and provide related recommendations. • Lead implementation, communications, and open enrollment activities to ensure a successful re-newal process. • Address and resolve escalated claims, billing, and eligibility issues to ensure timely and satisfactory outcomes, as directed, with timely responses. • Establish and maintain relationships with clients, carriers, and other vendors. • Research and understand industry trends, carrier product offerings, and governmental regulations. • Educate clients on compliance and regulatory matters. • Mentor and train junior-level staff, fostering a collaborative and supportive work environment. • Perform other responsibilities and duties as needed to support the team and clients.