Sell In & B2B Customer Associate (Contract)

Responsible for daily operations of the Sell In and B2B Customer Service department

Customer Communication and ensure Satisfaction:

Interact with customers to address inquiries, resolve issues, and ensure overall satisfaction.

Collaborate with sales, supply chain, and warehouse teams to provide timely responses and solutions to customer queries.

Address customer complaints, claims, and returns promptly and effectively.

Advocate for customer needs and interests within the organization, driving resolutions and improvements where necessary.

Order Management and Fulfillment:

Process orders accurately and efficiently, ensuring compliance with customer requirements and internal procedures.

Coordinate with internal teams to facilitate timely delivery of products and provide customers with necessary order-related information (e.g., order acknowledgment, delivery notifications, tracking information).

Monitor departmental KPIs and align internal operational metrics with customer satisfaction metrics.

Process Optimization:

Continuously optimize the order fulfillment process to enhance the customer experience.

Collaborate with cross-functional teams to streamline processes, improve efficiency, and minimize errors.