Security Systems Technician - Junior or Mid Level

Executes most of the technical aspects of multiple projects with varying timelines and budgets including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and on-going technical support etc.

Identifies potential project risks, communicates to appropriate parties and assist in the development and implementation of strategies to minimize impact and to control deviations from estimated costs and project deadlines.

Works closely with the Project Manager and/or supervisor and assists in the overall coordination of specific projects; makes recommendations regarding quality of work and potential changes in scope and identifies ways to continuously improve customer satisfaction.

Completes accurate and detailed service reports for customer and Convergint to allow for accurate invoicing and job cost tracking. Provides technical support to end users when applicable. Seeks technical guidance from more experienced staff or product vendors when required.

Using technical knowledge, skills and experience, may act as mentor for other staff members. May provide guidance to workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.

Executes all work in accordance with Provincial, local regulations, general best practices as well as company health and safety policies and procedures.

Operates systems to demonstrate equipment, commission new systems, analyze performance and identify malfunctions. Writes non-routine programs of substantial variety and complexity for systems.

Consults with supervisor and/or engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.

Executes all the technical aspects of multiple projects with varying timelines and budgets including, preparation of project documentation such as commissioning reports, as-built drawings, programming, graphics development, start-up, certification testing, customer training, close-out documentation, and on-going technical support, etc.

Works closely with the Project Manager and/or supervisor and assists in the overall coordination of specific projects; makes recommendations regarding quality of work and potential changes in scope, and identifies ways to continuously improve customer satisfaction.

Using technical knowledge, skills and experience, mentors and trains less experienced staff. May supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.

Acts as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service.